Projectmanager Operations

Salary

Core Qualifications

Preferred Qualifications

Key Responsibilities

• •Lead and coordinate strategic operational projects and transformation initiatives within Passenger Services.
• •Manage project governance, planning, execution, and implementation activities from concept through delivery.
• •Ensure operational initiatives deliver targeted improvements in productivity, service quality, safety, and customer performance.
• •Drive operational readiness and mobilization for new customers, contracts, and business growth opportunities.
• •Prepare for and support Project Alignment Meetings (PAX) and Steering Committee discussions together with team.
• •Challenge assumptions, validate operational data, and provide recommendations to senior leadership.
• •Ensure stakeholders, initiative owners, and subject matter experts are actively engaged throughout project delivery.
• •Maintain effective governance structures, reporting frameworks, and escalation processes.
• •Identify opportunities to enhance operational performance, workforce productivity, service delivery, and resource utilization.
• •Drive process optimization and standardization across operations.
• •Develop and support business cases for operational improvements.
• •Promote a culture of continuous improvement and operational discipline.
• •Facilitate collaboration among Operations, Workforce Planning, Training, Safety, HR, Commercial, Finance, and ICT.
• •Remove barriers and resolve issues that impact project success.
• •Align stakeholders on priorities, milestones, operational targets, and delivery expectations.
• •Ensure workstream dependencies are actively managed and mitigated.
• •Monitor project progress, risks, dependencies, resource needs, and value realization.
• •Hold initiative owners accountable for delivery milestones, operational KPIs, quality standards, and business outcomes.
• •Ensure transparent reporting and effective communication with senior leadership and executive stakeholders.
• •Track and manage operational benefits realization and project performance.
• •Act as a visible role model for accountability, collaboration, and operational excellence.
• •Support implementation of new ways of working, processes, behaviours, and performance standards.
• •Foster a culture of execution, ownership, customer service, and continuous improvement.
• •Drive engagement and commitment throughout operational transition projects.