2 days ago

Senior Digital Account Manager

DEPT®

Rotterdam

2 days ago

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DEPT® is seeking a Senior Digital Account Manager to join their Experience & Engineering team in the Netherlands. The role involves managing client relationships, driving growth, and leading digital projects for global clients. Requires extensive experience in digital experience and technology, strong communication skills, and fluency in Dutch and English.

HybridFull-timeSeniorAccount ManagementClient Relationship Management

Senior Digital Account Manager

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HybridFull-timeSeniorAccount Management

Salary

Not specified

Work Location

Rotterdam, South Holland, Netherlands, NL

Work Model

Hybrid: 2-3 days from the office, depending on location; opportunity to work from abroad for 13 weeks a year

Employment Type

Full-time

Experience Level

Senior

Core Qualifications

Technical (Must-have)

Account ManagementClient Relationship ManagementDigital StrategyProject ManagementCommunicationNegotiationDigital Product DeliveryCross-functional Team LeadershipCommercial AcumenInsights & AnalyticsDutchEnglish

Soft Skills

CommunicationListeningInterpersonal SkillsCuriosityTeam PlayerResponsibilityProactiveTransparentPositive AttitudeStrong Work EthicThought Leadership

Preferred Qualifications

Technical (Nice-to-have)

Experience with global clients

Key Responsibilities

•Have a full understanding of our clients’ needs and business objectives. Prioritize and manage clients’ expectations across all digital projects
•Drive and deliver flawless client service by maintaining exceptional relationships with key decision makers
•Responsible for effective and efficient (internal) communication to deliver quality and client happiness. Serve as the link of communication between key clients and internal team(s)
•Research and pursue opportunities for client growth
•Resolve issues and problems that might occur, by being open, transparent and proactive to maintain trust
•Prepare regular reports of progress and forecasts to internal and external stakeholders
•Orchestrate the organisation around the clients to navigate and lead the challenges and opportunities

Digital Account ManagerAdvertising ServicesMarketing and SalesHybridFull-timeSeniorClient RelationshipDigital ExperienceTechnologyNetherlands

Core Qualifications

Technical (Must-have)

Soft Skills

CommunicationListeningInterpersonal SkillsCuriosityTeam PlayerResponsibilityProactiveTransparentPositive AttitudeStrong Work EthicThought Leadership

Key Responsibilities

•Have a full understanding of our clients’ needs and business objectives. Prioritize and manage clients’ expectations across all digital projects

•Drive and deliver flawless client service by maintaining exceptional relationships with key decision makers

•Responsible for effective and efficient (internal) communication to deliver quality and client happiness. Serve as the link of communication between key clients and internal team(s)

•Research and pursue opportunities for client growth

•Resolve issues and problems that might occur, by being open, transparent and proactive to maintain trust

•Prepare regular reports of progress and forecasts to internal and external stakeholders

•Orchestrate the organisation around the clients to navigate and lead the challenges and opportunities