15 May 2026

Engagement Manager, EU

Cradle

Amsterdam

15 May 2026

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Cradle seeks an Engagement Manager in the EU to lead post-sale success for large biotech and pharma customers. The role involves strategic account leadership, program management, and driving measurable ROI from Cradle's AI-guided protein design platform. Requires deep biopharma R&D knowledge, 5-7+ years in enterprise client-facing roles, and an MSc or advanced degree in a relevant field.

HybridFull-timeMid LevelBiopharma R&D WorkflowsEnterprise SaaS Deployments

Engagement Manager, EU

Apply

HybridFull-timeMid LevelBiopharma R&D Workflows

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid

Experience Required

7 years

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

biopharma R&D workflowsenterprise SaaS deploymentsmachine learning applications

Soft Skills

relationship-buildingexecutive presencecommunicationorganizational skillsleadershipstrategic planningprogram managementcustomer advocacycross-functional collaboration

Key Responsibilities

•Oversee post-sale success across global biotech and pharma customers, from initial onboarding to long-term, broad adoption.
•Define and track portfolio-level success metrics and ROI, presenting progress to senior customer stakeholders.
•Establish and lead steering committees to align stakeholders and ensure Cradle delivers measurable impact.
•Understand customer budget cycles, licensing models, and R&D roadmaps to identify timely opportunities for growth and renewals.
•Partner with Account Executives to expand Cradle's footprint across new business units and therapeutic areas.
•Coordinate with Scientific Advisors to ensure smooth project initiation, resource allocation, and execution within licensed project slots.
•Manage multi-workstream engagements, ensuring alignment across Science, Product, and ML teams.
•Inspire and lead your cross-functional Cradle team to deliver seven star customer experiences.
•Act as the primary escalation and coordination point for enterprise accounts.
•Solicit, capture and communicate customer feedback, driving improvements in Cradle's product and service delivery.
•Partner with Product and Machine Learning Research teams to align customer strategic priorities and Cradle's roadmap.
•Design and co-create training and education initiatives that empower scientists to succeed on the Cradle Platform.
•Advocate for Cradle's customers internally without losing sight of the delivery efficiency and interests of the Cradle team.

Engagement ManagerCustomer SuccessBiopharmaBiotechProtein DesignAISaaSEnterpriseAmsterdamHybrid

Key Responsibilities

•Oversee post-sale success across global biotech and pharma customers, from initial onboarding to long-term, broad adoption.

•Define and track portfolio-level success metrics and ROI, presenting progress to senior customer stakeholders.

•Establish and lead steering committees to align stakeholders and ensure Cradle delivers measurable impact.

•Understand customer budget cycles, licensing models, and R&D roadmaps to identify timely opportunities for growth and renewals.

•Partner with Account Executives to expand Cradle's footprint across new business units and therapeutic areas.

•Coordinate with Scientific Advisors to ensure smooth project initiation, resource allocation, and execution within licensed project slots.

•Manage multi-workstream engagements, ensuring alignment across Science, Product, and ML teams.

•Inspire and lead your cross-functional Cradle team to deliver seven star customer experiences.

•Act as the primary escalation and coordination point for enterprise accounts.

•Solicit, capture and communicate customer feedback, driving improvements in Cradle's product and service delivery.

•Partner with Product and Machine Learning Research teams to align customer strategic priorities and Cradle's roadmap.

•Design and co-create training and education initiatives that empower scientists to succeed on the Cradle Platform.

•Advocate for Cradle's customers internally without losing sight of the delivery efficiency and interests of the Cradle team.