Senior Operational Excellence Manager
ContinuitySA
Senior Operational Excellence Manager
myTomorrows is a global health tech company seeking a Senior Operational Excellence Manager to improve operational processes, enhance efficiency, and support a culture of continuous improvement. The role involves leading cross-functional initiatives, managing Ops-Product interfaces, integrating AI and automation, and ensuring compliance in regulated environments. Requires 4-6+ years of experience in operational excellence, CSV activities, and strong stakeholder management skills.
Senior Operational Excellence Manager
myTomorrows is a global health tech company seeking a Senior Operational Excellence Manager to improve operational processes, enhance efficiency, and support a culture of continuous improvement. The role involves leading cross-functional initiatives, managing Ops-Product interfaces, integrating AI and automation, and ensuring compliance in regulated environments. Requires 4-6+ years of experience in operational excellence, CSV activities, and strong stakeholder management skills.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Preferred Qualifications
Technical (Nice-to-have)
Key Responsibilities
- Lead operational excellence initiatives: identify inefficiencies, run root-cause analysis, deliver scalable process improvements with measurable outcomes.
- Manage scope, plans, dependencies, risks, and stakeholder actions across multiple initiatives.
- Translate operational needs into clear requirements for systems enablement and ensure solutions work in real workflows.
- Identify where AI tools and automation can reduce manual effort, improve consistency, or accelerate throughput.
- Collaborate with AI/Automation workstream to scope, test, and embed solutions into operational processes.
- Evaluate AI output quality as part of process design.
- Lead GxP/CSV related implementations: partner with Quality and Product to support Computer System Validation.
- Influence without authority, align priorities, and drive adoption through practical rollouts.
- Create and maintain high-quality process documentation (process maps, SOPs, work instructions, templates, decision logs).
- Develop training materials and deliver/coordinate training to ensure process changes are adopted.
- Define KPIs upfront per initiative; measure, track, analyze trends, and report impact using data analytics tools.