2 weeks ago

Senior Customer Success Operations Specialist

Contentoo

Amsterdam

2 weeks ago

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Contentoo is seeking a Senior Customer Success Operations Specialist to join their Customer Operations team in Amsterdam. The role involves managing Enterprise client operations, improving workflows, and supporting Customer Success Managers with data and tools. Candidates need 3-4 years of operations experience and fluency in English.

AI-enabledHybridFull-timeMid LevelOperationsProject Management

Senior Customer Success Operations Specialist

Apply

AI-enabledHybridFull-timeMid LevelOperations

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid / remote-friendly working

Experience Required

4 years

Employment Type

Full-time

Experience Level

3 to 4 years of experience in operations and project management

Core Qualifications

Technical (Must-have)

OperationsProject ManagementWorkflow DesignData AnalysisOrganizational SkillsAttention to DetailStakeholder ManagementProcess ImprovementSOP WritingEnglishAI Tools

Soft Skills

AnalyticalOrganizationalDetail-orientedProcess-orientedAdaptabilityTeamworkProactive

Preferred Qualifications

Technical (Nice-to-have)

MarketingSaaSAgency Experience

Key Responsibilities

•Keep day-to-day operations running smoothly for Enterprise clients
•Track workflows, timelines, and deliverables
•Help onboard new clients and support their expansion using set processes
•Spot process issues and flag them to the Customer Ops lead
•Help roll out new or improved workflows for Enterprise clients
•Write clear SOPs to keep work consistent
•Support teams as they adopt new workflows
•Work closely with Talent, Product, and CS teams to keep things on track
•Make sure CS data is accurate and up to date
•Keep dashboards clear and useful for the CS team and leadership
•Manage CS tools: updating playbooks, workflows, and automation features

Customer SuccessOperationsEnterpriseWorkflowProcess ImprovementDataSaaSMarketingHybridAmsterdam

Key Responsibilities

•Keep day-to-day operations running smoothly for Enterprise clients

•Track workflows, timelines, and deliverables

•Help onboard new clients and support their expansion using set processes

•Spot process issues and flag them to the Customer Ops lead

•Help roll out new or improved workflows for Enterprise clients

•Write clear SOPs to keep work consistent

•Support teams as they adopt new workflows

•Work closely with Talent, Product, and CS teams to keep things on track

•Make sure CS data is accurate and up to date

•Keep dashboards clear and useful for the CS team and leadership

•Manage CS tools: updating playbooks, workflows, and automation features