Client Operations Manager
Contentoo
Client Operations Manager
Contentoo is seeking a Client Operations Manager to join their growing Client Operations team in Amsterdam. The role involves being a key operational partner to Enterprise clients, ensuring smooth day-to-day operations and supporting Client Success Managers with tools, data, and processes. Ideal for someone with 3-4 years of operations and project management experience who enjoys hands-on execution and process improvement.
Client Operations Manager
Contentoo is seeking a Client Operations Manager to join their growing Client Operations team in Amsterdam. The role involves being a key operational partner to Enterprise clients, ensuring smooth day-to-day operations and supporting Client Success Managers with tools, data, and processes. Ideal for someone with 3-4 years of operations and project management experience who enjoys hands-on execution and process improvement.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Preferred Qualifications
Technical (Nice-to-have)
Key Responsibilities
- Keep day-to-day operations running smoothly for Enterprise clients
- Track workflows, timelines, and deliverables
- Help onboard new clients and support their expansion using set processes
- Spot any process issues and flag them to the Client Ops lead
- Help roll out new or improved workflows for Enterprise clients
- Write clear SOPs to keep work consistent
- Support teams as they adopt new workflows
- Work closely with Talent, Product, and CS teams to keep things on track
- Make sure CS data is accurate and up to date
- Keep dashboards clear and useful for the CS team and leadership
- Manage CS tools: updating playbooks, workflows, and automation features as needed