1 week ago

Technical Support Specialist - Payments

CM.com

Amsterdam

1 week ago

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CM.com is seeking a Technical Support Specialist for its Payments business unit in Amsterdam or Breda. The role involves first-line support for the CM Payments Platform, including online payments and in-person payment terminals, with a focus on problem analysis and customer satisfaction. Candidates need a technical background, fluency in Dutch, and a completed HBO or MBO4 education in IT support.

AI-enabledHybridFull-timeEntry LevelITAPIs

Technical Support Specialist - Payments

Apply

AI-enabledHybridFull-timeEntry LevelIT

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

ITAPIsTroubleshootingJiraAIClaudePayments GatewayIPP terminalsMicrosoft Teams

Soft Skills

ResilienceCuriosityCustomer serviceProblem-solvingCollaborationInitiativeAdaptability

Key Responsibilities

•Be the first point of contact for Payment support questions
•Problem analysis: turning a customer’s question into the real underlying issue, and solving it
•Handle a wide range of questions: PIN issues, till/cash register integration, missing transactions, API or PIN terminal behavior
•Manage replacement and repair requests for IPP terminals
•Help customers with Online Payments Gateway integration using CM.com’s API documentation
•Occasionally involved in onboarding and implementations
•Collaborate closely with stakeholders across IPP and Professional Services
•Use AI (Claude) to think things through before escalating
•Standardize and document recurring questions to improve future support

Technical SupportPaymentsITHybridFull-timeAmsterdamBredaAICustomer Support

Key Responsibilities

•Be the first point of contact for Payment support questions

•Problem analysis: turning a customer’s question into the real underlying issue, and solving it

•Handle a wide range of questions: PIN issues, till/cash register integration, missing transactions, API or PIN terminal behavior

•Manage replacement and repair requests for IPP terminals

•Help customers with Online Payments Gateway integration using CM.com’s API documentation

•Occasionally involved in onboarding and implementations

•Collaborate closely with stakeholders across IPP and Professional Services

•Use AI (Claude) to think things through before escalating

•Standardize and document recurring questions to improve future support