1 day ago

Customer Success Manager Music & Sports

CM.com

Breda

1 day ago

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CM.com is seeking a Customer Success Manager for its Music & Sports team in Breda, Netherlands. The role involves onboarding clients on the Ticketing platform, developing data-driven marketing strategies, and analyzing customer data to optimize campaigns. Requires experience in ticketing, CRM, or data-driven marketing, strong communication skills in Dutch and English, and a genuine interest in AI.

AI-enabledOn-siteContractEntry LevelTicketingCRM

Customer Success Manager Music & Sports

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AI-enabledOn-siteContractEntry LevelTicketing

Salary

Not specified

Work Location

Breda, North Brabant, Netherlands, NL

Work Model

On-site

Employment Type

Contract

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

TicketingCRMMarketing TechnologiesAutomation PlatformsAnalytics ToolsData AnalysisAI ToolsDutchEnglish

Soft Skills

CommunicationStrategic MindsetCommercial AcumenCuriosityCollaborationInitiativeAdaptability

Key Responsibilities

•Onboard customers through tailored workshops and hands-on guidance to get them up-and-running on the Ticketing platform faster
•Develop tailored marketing strategies with clients leveraging the Mobile Marketing Cloud to drive ticket sales
•Analyze customer data, usage patterns, and tracking metrics to optimize campaigns and deliver actionable insights
•Monitor product innovations, market trends, and industry developments to inform client strategies
•Collaborate with sales, marketing, and product teams for seamless client experiences
•Actively experiment with AI tools to improve your work and share learnings with the team

Customer SuccessTicketingMarketingAIEventsMusicSportsBredaOn-siteContract

Key Responsibilities

•Onboard customers through tailored workshops and hands-on guidance to get them up-and-running on the Ticketing platform faster

•Develop tailored marketing strategies with clients leveraging the Mobile Marketing Cloud to drive ticket sales

•Analyze customer data, usage patterns, and tracking metrics to optimize campaigns and deliver actionable insights

•Monitor product innovations, market trends, and industry developments to inform client strategies

•Collaborate with sales, marketing, and product teams for seamless client experiences

•Actively experiment with AI tools to improve your work and share learnings with the team