Netherlands
2 weeks ago
Key Retailer Field Service Executive
CHEP
Netherlands
2 weeks ago
Key Retailer Field Service Executive
CHEP is seeking a Key Retailer Field Service Executive to manage retail accounts in the Netherlands. The role involves customer account management, operational excellence, field engagement, and cross-functional coordination. Requires strong communication skills, data interpretation, and fluency in Dutch and English.
On-siteFull-timeMid LevelCustomer Account ManagementKPI Management
Key Retailer Field Service Executive
CHEP is seeking a Key Retailer Field Service Executive to manage retail accounts in the Netherlands. The role involves customer account management, operational excellence, field engagement, and cross-functional coordination. Requires strong communication skills, data interpretation, and fluency in Dutch and English.
On-siteFull-timeMid LevelCustomer Account Management
Salary
Not specified
Core Qualifications
Technical (Must-have)
Customer Account ManagementKPI ManagementData AnalysisStakeholder ManagementCommunicationProblem SolvingSupply ChainLogisticsBusiness Insight
Soft Skills
Growth mindsetProactiveIndependentAccurateCommunicationStakeholder ManagementProblem SolvingHands-on approach
Preferred Qualifications
Technical (Nice-to-have)
Customer-facing experience
Key Responsibilities
- Serve as the primary operational contact for a portfolio of retail accounts.
- Build strong working relationships with customer operational teams and distribution center stakeholders.
- Collaborate closely with the Key Account Manager to deliver a seamless customer experience.
- Support customer meetings, business reviews, and performance discussions.
- Proactively monitor account performance against agreed KPIs and identify opportunities for improvement.
- Analyze customer and asset-flow data to identify trends, inefficiencies, and risks.
- Drive corrective actions to improve asset recovery, reduce losses, and optimize cycle times.
- Conduct regular visits to customer distribution centers and operational sites.
- Observe and assess operational processes related to CHEP asset handling.
- Identify opportunities to drive growth, improve asset efficiency, reduce losses.
- Proactively coordinate with internal teams including Supply Chain, Logistics, Finance, and Commercial Sales.
- Take ownership of resolving customer issues and driving actions to completion.
- Act as an internal advocate for customers while balancing business priorities.
- Contribute to a culture of continuous improvement within the broader Retail team.
RetailField ServiceAccount ManagementSupply ChainLogisticsKPI ManagementCustomer RelationshipFull-timeNetherlands