Technical Customer Support - Spanish speaking
Channable
Technical Customer Support - Spanish speaking
Channable seeks a Spanish-speaking Technical Customer Support Agent for its Utrecht office. The role involves providing first-line support via email and phone, troubleshooting product feeds and APIs, and collaborating with international teams. Requires fluency in Spanish and English, and a hybrid work model with 2 days/week in the office.
Technical Customer Support - Spanish speaking
Channable seeks a Spanish-speaking Technical Customer Support Agent for its Utrecht office. The role involves providing first-line support via email and phone, troubleshooting product feeds and APIs, and collaborating with international teams. Requires fluency in Spanish and English, and a hybrid work model with 2 days/week in the office.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Preferred Qualifications
Technical (Nice-to-have)
Key Responsibilities
- Handle customer tickets (1st line) via email and phone, primarily in Spanish and English.
- Troubleshoot issues related to product feeds, APIs, and marketplace integrations.
- Take ownership of customer cases end-to-end, ensuring clear communication and thorough documentation.
- Collaborate with second-line support and other teams to resolve complex cases.
- Contribute to in-tool translations and occasionally support localisation of customer-facing materials.
- Identify patterns and share customer and commercial insights to improve product and workflows.
- Work closely with commercial teams to ensure relevant signals are shared and followed up on.
- Actively participate in team rituals and contribute to team and department improvements.
- Continuously develop product knowledge and professional skills.