2 weeks ago

Technical Customer Support - Italian speaking

Channable

Utrecht

2 weeks ago

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Channable seeks an Italian-speaking Technical Customer Support Agent for its Utrecht office. The role involves providing first-line support to eCommerce customers, troubleshooting product feeds and APIs, and collaborating with international teams. Requires fluency in Italian and English, with a hybrid work model.

HybridFull-timeEntry LevelItalianEnglish

Technical Customer Support - Italian speaking

Apply

HybridFull-timeEntry LevelItalian

Salary

Not specified

Work Location

Utrecht, Netherlands, NL

Work Model

Hybrid: at least 2 days/week in Utrecht office

Employment Type

Full-time

Experience Level

Entry level

Core Qualifications

Technical (Must-have)

ItalianEnglishTechnical SupportProblem SolvingCommunicationCustomer ServiceTroubleshootingProduct FeedsAPIsMarketplace Integrations

Soft Skills

CuriosityAnalytical ThinkingTeamworkSelf-motivationAdaptabilityOwnershipEmpathy

Preferred Qualifications

Technical (Nice-to-have)

eCommerceIT Support

Key Responsibilities

•Handle customer tickets (1st line) via email and phone, primarily in Italian and English.
•Troubleshoot issues related to product feeds, APIs, and marketplace integrations.
•Take ownership of customer cases end-to-end, ensuring clear communication and thorough documentation.
•Collaborate with second-line support and other teams to resolve complex cases.
•Contribute to in-tool translations and occasionally support localisation of customer-facing materials.
•Identify patterns and share customer and commercial insights to improve product and workflows.
•Work closely with commercial teams to ensure relevant signals are shared and followed up on.
•Actively participate in team rituals and contribute to team and department improvements.
•Continuously develop product knowledge and professional skills.

Technical SupportItalian speakingCustomer ServiceeCommerceSaaSHybridUtrechtB2BProduct FeedsAPIs

Key Responsibilities

•Handle customer tickets (1st line) via email and phone, primarily in Italian and English.

•Troubleshoot issues related to product feeds, APIs, and marketplace integrations.

•Take ownership of customer cases end-to-end, ensuring clear communication and thorough documentation.

•Collaborate with second-line support and other teams to resolve complex cases.

•Contribute to in-tool translations and occasionally support localisation of customer-facing materials.

•Identify patterns and share customer and commercial insights to improve product and workflows.

•Work closely with commercial teams to ensure relevant signals are shared and followed up on.

•Actively participate in team rituals and contribute to team and department improvements.

•Continuously develop product knowledge and professional skills.