Technical Customer Support - French speaking
Channable
Technical Customer Support - French speaking
Channable is hiring a French-speaking Technical Customer Support Agent for its Utrecht office. The role involves providing first-line support via email and phone, troubleshooting product feed and API issues, and collaborating with international teams. Requires fluency in French and English at C2 level, and availability for at least 32 hours per week with 2 days in-office.
Technical Customer Support - French speaking
Channable is hiring a French-speaking Technical Customer Support Agent for its Utrecht office. The role involves providing first-line support via email and phone, troubleshooting product feed and API issues, and collaborating with international teams. Requires fluency in French and English at C2 level, and availability for at least 32 hours per week with 2 days in-office.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Preferred Qualifications
Technical (Nice-to-have)
Key Responsibilities
- Handle customer tickets (1st line) via email and phone, primarily in French and English.
- Troubleshoot issues related to product feeds, APIs, and marketplace integrations.
- Take ownership of customer cases end-to-end, ensuring clear communication and thorough documentation.
- Collaborate with second-line support and other teams to resolve complex cases.
- Contribute to in-tool translations and occasionally support localisation of customer-facing materials.
- Identify patterns and share customer and commercial insights to improve product and workflows.
- Work closely with commercial teams to ensure relevant signals are shared and followed up on.
- Actively participate in team rituals and contribute to team and department improvements.
- Continuously develop product knowledge and professional skills.