Technical Customer Support DACH - German speaking
Channable
Technical Customer Support DACH - German speaking
Channable is looking for a German-speaking Technical Customer Support agent to join their DACH Support team in Utrecht, Netherlands. The role involves providing first-line support via email and phone, troubleshooting issues related to product feeds, APIs, and marketplace integrations, and helping customers succeed with the Channable tool. The position offers extensive onboarding, a hybrid working policy, and a range of benefits.
Technical Customer Support DACH - German speaking
Channable is looking for a German-speaking Technical Customer Support agent to join their DACH Support team in Utrecht, Netherlands. The role involves providing first-line support via email and phone, troubleshooting issues related to product feeds, APIs, and marketplace integrations, and helping customers succeed with the Channable tool. The position offers extensive onboarding, a hybrid working policy, and a range of benefits.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Preferred Qualifications
Technical (Nice-to-have)
Key Responsibilities
- Handle incoming tickets via email and phone (in German and English), solving issues, troubleshooting problems, and educating users to use Channable more independently.
- Troubleshoot issues related to product feeds, APIs, and marketplace integrations.
- Escalate complex cases to second-line support when needed.
- Understand the business goals of our users and help them get the most out of Channable.
- Spot recurring issues and share insights internally to improve our product and processes.
- Contribute to team rituals, knowledge sharing, and onboarding new colleagues.