Technical Customer Support Benelux - Dutch speaking
Channable
Technical Customer Support Benelux - Dutch speaking
Channable is seeking a Dutch-speaking Technical Customer Support Agent for the Benelux & International inbox. The role involves providing first-line support via email and phone, troubleshooting issues with product feeds, APIs, and marketplace integrations, and collaborating with teams to resolve complex cases. The position is remote-friendly with a hybrid policy requiring two days per week in the Utrecht office, and offers a salary range of €2,850 - €2,950 gross per month.
Technical Customer Support Benelux - Dutch speaking
Channable is seeking a Dutch-speaking Technical Customer Support Agent for the Benelux & International inbox. The role involves providing first-line support via email and phone, troubleshooting issues with product feeds, APIs, and marketplace integrations, and collaborating with teams to resolve complex cases. The position is remote-friendly with a hybrid policy requiring two days per week in the Utrecht office, and offers a salary range of €2,850 - €2,950 gross per month.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Preferred Qualifications
Technical (Nice-to-have)
Key Responsibilities
- Handle customer tickets (1st line) via email and phone, primarily in Dutch and English.
- Troubleshoot issues related to product feeds, APIs, and marketplace integrations.
- Take ownership of customer cases end-to-end, ensuring clear communication and thorough documentation.
- Collaborate with second-line support and other teams to resolve complex cases.
- Contribute to in-tool translations and occasionally support localisation of customer-facing materials.
- Identify patterns and share customer and commercial insights to improve our product and ways of working.
- Work closely with commercial teams to ensure relevant signals are shared and followed up on.
- Actively participate in team rituals and contribute to team and department improvements.
- Continuously develop your product knowledge and professional skills, with opportunities to grow into more advanced support responsibilities over time.