Customer Success Engineer - AI Security
Cato Networks
Customer Success Engineer - AI Security
Cato Networks seeks a Customer Success Engineer - AI Security Specialist to serve as a trusted technical advisor for strategic enterprise customers. The role involves guiding customers through AI security implementation, optimizing their Cato environment, and driving adoption of AI security capabilities. Requires 3+ years of IT security experience and expertise in cloud security and AI security disciplines.
Customer Success Engineer - AI Security
Cato Networks seeks a Customer Success Engineer - AI Security Specialist to serve as a trusted technical advisor for strategic enterprise customers. The role involves guiding customers through AI security implementation, optimizing their Cato environment, and driving adoption of AI security capabilities. Requires 3+ years of IT security experience and expertise in cloud security and AI security disciplines.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Preferred Qualifications
Technical (Nice-to-have)
Key Responsibilities
- Maintain expert-level knowledge of Cato AI Security capabilities, deployment methodologies, and industry best practices while staying current on emerging AI security threats, technologies, and regulatory developments.
- Serve as the trusted technical advisor for assigned strategic accounts, helping customers align AI security initiatives with broader business, security, and compliance objectives.
- Develop meaningful relationships with key customer stakeholders and their partners, adopting a consultative and prescriptive approach that inspires trust and confidence.
- Drive customer adoption and utilization of Cato AI Security capabilities by guiding deployment, configuration, and optimization while expanding the use of existing services and introducing new platform capabilities.
- Identify opportunities to improve customer security posture, operational efficiency, and overall value realization from the Cato platform.
- Provide customers with ongoing guidance regarding product updates, service enhancements, and AI security capabilities to ensure awareness of potential impacts and opportunities.
- Define, track, and report on customer objectives, adoption milestones, and success metrics to measure business and security outcomes.
- Coordinate and facilitate ongoing enablement of Cato platform capabilities across customer networking, security, cloud, and AI governance teams through technical workshops, knowledge transfer, and best-practice guidance.
- Act as the customer advocate during issue resolution, ensuring appropriate prioritization and timely resolution of support cases.
- Conduct AI security reviews and advisory engagements to help customers identify and mitigate risks associated with Generative AI, LLMs, AI agents, and AI-enabled applications.
- Advise customers on AI governance frameworks, AI risk management, AI usage policies, and secure adoption of best practices.
- Collaborate with the greater Professional Services team to synthesize customer experiences and industry trends into repeatable technical best practices.
- Collaborate with Customer Success Managers and Account teams to conduct regular technical reviews, contribute to executive and business reviews, and identify opportunities for expanded platform adoption and account growth.
- Foster collaboration with Product, Support, and Engineering teams and provide feedback from the field regarding AI security requirements, platform functionality, and customer needs.