25 May 2026

Team Leader, German Speaker

Cartier

Amsterdam

25 May 2026

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Team Leader needed for Cartier Relations Centre in Amsterdam to co-manage a team of 20 multilingual Ambassadors. Requires native German, fluent English, and minimum 4 years in customer service or similar roles. Responsible for performance management, scheduling, and ensuring excellent client service.

HybridFull-timeMid Level

Team Leader, German Speaker

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HybridFull-timeMid Level

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid

Experience Required

4 years

Employment Type

Full-time

Experience Level

Minimum 4 years of experience in a similar role (customer service, retail sales, or in call center / e-commerce related activities)

Core Qualifications

Soft Skills

people managementinterpersonal communicationteam playerproactiveproblem-solvingorganizedperformance mindsetclient service focus

Key Responsibilities

•Create an environment focused on trust, open communication, creative thinking, team cohesion and healthy team dynamics
•Lead, manage, motivate and evaluate Ambassador performance on all KPIs including performance reviews, appraisals and disciplinary actions
•Responsible for planning and scheduling
•Allocate workload to Ambassadors
•Set Ambassador objectives
•Work closely with Quality Specialists to monitor interaction quality across calls, emails, Facebook and live chat
•Track KPIs, produce daily and monthly reports, analyze results and set up action plans for improvement
•Support team performance improvement in collaboration with L&D team
•Follow up on team members' development including career aspirations, skills and training needs
•Deal with escalated cases when needed
•Recognize and celebrate team and individual achievements
•Organize team meetings and share cross-functional information
•Liaise between Ambassadors and HR, IT, Finance and other departments
•Ensure Senior Ambassadors have necessary training and information
•Answer calls, emails, social media and live chat when needed and back up Ambassadors in emergencies
•Participate in recruitment of new Ambassadors and Senior Ambassadors
•Participate in transversal and other projects

Team LeaderGerman SpeakerCustomer ServiceCall CenterRetailLuxury GoodsCartierAmsterdamHybridMultilingual

Key Responsibilities

•Create an environment focused on trust, open communication, creative thinking, team cohesion and healthy team dynamics

•Lead, manage, motivate and evaluate Ambassador performance on all KPIs including performance reviews, appraisals and disciplinary actions

•Responsible for planning and scheduling

•Allocate workload to Ambassadors

•Set Ambassador objectives

•Work closely with Quality Specialists to monitor interaction quality across calls, emails, Facebook and live chat

•Track KPIs, produce daily and monthly reports, analyze results and set up action plans for improvement

•Support team performance improvement in collaboration with L&D team

•Follow up on team members' development including career aspirations, skills and training needs

•Deal with escalated cases when needed

•Recognize and celebrate team and individual achievements

•Organize team meetings and share cross-functional information

•Liaise between Ambassadors and HR, IT, Finance and other departments

•Ensure Senior Ambassadors have necessary training and information

•Answer calls, emails, social media and live chat when needed and back up Ambassadors in emergencies

•Participate in recruitment of new Ambassadors and Senior Ambassadors

•Participate in transversal and other projects