2 days ago

Customer Onboarding Manager

Bynder

Amsterdam

2 days ago

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Bynder is hiring a Customer Onboarding Manager to streamline the onboarding journey for mid-market customers across EMEA. The role involves leading project lifecycles, consulting on taxonomy strategy, and leveraging AI tools to drive customer success. Candidates need project management experience, fluency in English and German or French, and a hybrid work model from Amsterdam.

AIHybridFull-timeMid LevelProject ManagementSaaS Implementation

Customer Onboarding Manager

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AIHybridFull-timeMid LevelProject Management

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid: working from our Amsterdam office at least two times a week

Employment Type

Full-time

Experience Level

Relevant experience in project management, SaaS technical implementation, implementation consultancy, or digital asset management

Core Qualifications

Technical (Must-have)

Project ManagementSaaS ImplementationDigital Asset ManagementTaxonomyMetadataGovernanceWorkflowsAI ToolsKantata (Mavenlink)JiraCatalystSalesforceEnglishGermanFrench

Soft Skills

Critical ThinkingAnalytical SkillsOwnershipAction-OrientedProactiveOrganizational SkillsCollaborationCommunicationProblem SolvingAdaptability

Preferred Qualifications

Technical (Nice-to-have)

APIsIntegrationsVideo Editing Software

Key Responsibilities

•Fully lead the onboarding project lifecycle for assigned accounts, ensuring a seamless, timely, and complete configuration of the Bynder suite.
•Advise customers on asset bank taxonomy, metadata structures, governance, and custom workflows tailored to their unique business use cases.
•Actively leverage modern AI tools to accelerate daily workflows, automate routine reporting, and analyze customer meeting insights to continuously optimize project delivery.
•Drive positive time-to-value to directly impact regional Net Retention targets. Proactively identify expansion opportunities during onboarding and pass them to Sales.
•Serve as the customer’s voice to the Product Team regarding enhancement requests. Drive customer advocacy and source high-quality G2 customer reviews.
•Maintain meticulous project hygiene by accurately tracking time allocation, budget burn rates, and project risks across your portfolio within internal systems.

Customer OnboardingProject ManagementSaaSDigital Asset ManagementHybridAmsterdamEMEAAIMid-MarketBynder

Core Qualifications

Technical (Must-have)

Project ManagementSaaS ImplementationDigital Asset ManagementTaxonomyMetadataGovernanceWorkflowsAI ToolsKantata (Mavenlink)JiraCatalystSalesforceEnglishGermanFrench

Soft Skills

Critical ThinkingAnalytical SkillsOwnershipAction-OrientedProactiveOrganizational SkillsCollaborationCommunicationProblem SolvingAdaptability

Key Responsibilities

•Fully lead the onboarding project lifecycle for assigned accounts, ensuring a seamless, timely, and complete configuration of the Bynder suite.

•Advise customers on asset bank taxonomy, metadata structures, governance, and custom workflows tailored to their unique business use cases.

•Actively leverage modern AI tools to accelerate daily workflows, automate routine reporting, and analyze customer meeting insights to continuously optimize project delivery.

•Drive positive time-to-value to directly impact regional Net Retention targets. Proactively identify expansion opportunities during onboarding and pass them to Sales.

•Serve as the customer’s voice to the Product Team regarding enhancement requests. Drive customer advocacy and source high-quality G2 customer reviews.

•Maintain meticulous project hygiene by accurately tracking time allocation, budget burn rates, and project risks across your portfolio within internal systems.