Fraud Ops Team Lead
bunq
Fraud Ops Team Lead
bunq is seeking a Fraud Operations Team Lead to manage and scale its first-line fraud defense team in Amsterdam. The role requires leading a high-performing team, owning the entire fraud case journey, and driving operational excellence with empathy and precision. Candidates should have leadership experience, deep expertise in financial crime, and an AI-first mindset.
Fraud Ops Team Lead
bunq is seeking a Fraud Operations Team Lead to manage and scale its first-line fraud defense team in Amsterdam. The role requires leading a high-performing team, owning the entire fraud case journey, and driving operational excellence with empathy and precision. Candidates should have leadership experience, deep expertise in financial crime, and an AI-first mindset.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Key Responsibilities
- Lead a high-performing team by setting clear goals, optimizing processes for speed and accuracy, and removing blockers.
- Own the entire fraud case journey from initial flag to final resolution, including user and third-party communications.
- Drive quality and empathy in every investigation and user interaction.