Senior Research Manager

Salary

Core Qualifications

Preferred Qualifications

Key Responsibilities

• •Be the users' advocate, ensuring their needs are central to design and development decisions across the business.
• •Provide vision and direction for a team of direct and indirect reports – including managing other managers; inspiring and challenging them in their day to day work and their career path.
• •Collaborate closely with the Research Director to outline and roll out definitions of research quality, improvements to processes and other research craft improvements.
• •Translate broad corporate objectives into a cohesive, multi-year research & data roadmap; experience partnering with Data Science and Data Engineering across predictive modeling, generative AI/LLM applications, experimentation testing, and causal inference modelling.
• •Establish business requirements for architectural and data engineering choices for production machine learning systems, automated data pipelines, product feature roadmaps, and experimentation frameworks.
• •Lead the collaboration across multiple data sources (customer service, experimentation, primary product research, in-product attitudinal and behavioral data, and marketing insights) to provide input to strategic planning and product roadmap decision making.
• •Invest in and enable the team’s collective success, delivering business outcomes and building a cohesive, high performing organisation.
• •Personally deliver and set an example for executive ready communication from the onset of all deliverables. Effectively translating technical, quantitative, and qualitative research into cohesive stories so that results are easily understood and ready to use by diverse leadership audiences.
• •Be a thought leader on how to set up research and use data from multiple sources to inform the product experiences, roadmaps, and launches.
• •Provide strategic insights, conduct independent research, collect and analyse behavior through a variety of qualitative and quantitative methods, understand and incorporate complex technical and business requirements into research.
• •Build strong collaboration with Analytics, Marketing and Data & Reporting teams to validate and spot connections across data sources and connect disparate data points across consumer insights and other business data.
• •Define and measure quantitative UX goals, KPIs, and metrics in collaboration with Researchers, Designers, Analysts and Product Managers.
• •Developing engaging methods of research dissemination to ensure impact throughout the organisation.
• •Promote a user-centred design approach by educating and inspiring others throughout the business.