2 days ago

Operational Excellence Lead - Legal Transformation

Booking.com

Amsterdam

2 days ago

Apply

Booking.com seeks an Operational Excellence Lead to drive continuous improvement and legal transformation within the Legal & Public Affairs function. The role requires Lean Six Sigma Black Belt certification, 5+ years of experience including 2-3 years in legal operations or legal technology, and strong process design skills. This is a remote, full-time position based in Amsterdam.

AIRemoteFull-timeSeniorLean Six SigmaProcess Design

Operational Excellence Lead - Legal Transformation

Apply

AIRemoteFull-timeSeniorLean Six Sigma

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Remote

Experience Required

5 years

Employment Type

Full-time

Experience Level

Senior (5+ years professional experience, 2-3 years in legal environment)

Core Qualifications

Technical (Must-have)

Lean Six SigmaProcess DesignOperational ExcellenceStructured Problem SolvingLegal OperationsLegal TechnologyContract Lifecycle Management (CLM)Legal IntakeMatter ManagementWorkflow AutomationKnowledge ManagementGenerative AIStakeholder ManagementCommunicationData Analysis

Soft Skills

Stakeholder ManagementCommunicationInfluencingCollaborationCuriosityFlexibilityCreativityProactivityResilienceJudgmentCourageTeam-orientedSelf-awarenessListeningAgilityForward-thinking

Key Responsibilities

•Apply Operational Excellence methodologies and structured problem-solving approaches to deliver measurable business improvements.
•Translate Operational Excellence best practices into standardised processes, frameworks and operating procedures across Legal & Public Affairs.
•Contribute to the continuous development of Operational Excellence practices by sharing knowledge, coaching colleagues and promoting best practices.
•Lead high-impact, cross-functional operational improvement initiatives across Legal & Public Affairs.
•Analyse current-state processes, identify optimisation opportunities and design scalable future-state solutions.
•Develop business cases and recommendations to support prioritisation and decision-making.
•Define success measures and monitor process performance to drive continuous improvement.
•Identify opportunities to simplify, standardise, automate and optimise legal service delivery.
•Partner with cross-functional teams to implement and optimise legal technology and workflow solutions.
•Identify opportunities to improve legal workflows through technology, automation and emerging digital capabilities.
•Support adoption of new tools and ways of working by embedding effective change management and user enablement.
•Evaluate the effectiveness of implemented solutions and recommend further improvements.
•Lead operational improvement initiatives from scoping through implementation and adoption.
•Develop and manage delivery plans, milestones, risks, dependencies and success measures.
•Gather and align business requirements across multiple stakeholders.
•Measure and report outcomes using qualitative and quantitative data to support evidence-based decision-making.
•Build trusted relationships across Legal & Public Affairs and partner functions.
•Facilitate workshops and working sessions to align stakeholders, build consensus and resolve complex operational challenges.
•Influence managers, senior managers and directors through compelling communication, practical recommendations and clear business cases.
•Act as a liaison across functions to support successful delivery of operational improvements.

Operational ExcellenceLegal TransformationLean Six SigmaLegal OperationsLegal TechnologyProcess ImprovementSeniorRemoteFull-timeBooking.com

Core Qualifications

Technical (Must-have)

Soft Skills

Stakeholder ManagementCommunicationInfluencingCollaborationCuriosityFlexibilityCreativityProactivityResilienceJudgmentCourageTeam-orientedSelf-awarenessListeningAgilityForward-thinking

Key Responsibilities

•Apply Operational Excellence methodologies and structured problem-solving approaches to deliver measurable business improvements.

•Translate Operational Excellence best practices into standardised processes, frameworks and operating procedures across Legal & Public Affairs.

•Contribute to the continuous development of Operational Excellence practices by sharing knowledge, coaching colleagues and promoting best practices.

•Lead high-impact, cross-functional operational improvement initiatives across Legal & Public Affairs.

•Analyse current-state processes, identify optimisation opportunities and design scalable future-state solutions.

•Develop business cases and recommendations to support prioritisation and decision-making.

•Define success measures and monitor process performance to drive continuous improvement.

•Identify opportunities to simplify, standardise, automate and optimise legal service delivery.

•Partner with cross-functional teams to implement and optimise legal technology and workflow solutions.

•Identify opportunities to improve legal workflows through technology, automation and emerging digital capabilities.

•Support adoption of new tools and ways of working by embedding effective change management and user enablement.

•Evaluate the effectiveness of implemented solutions and recommend further improvements.

•Lead operational improvement initiatives from scoping through implementation and adoption.

•Develop and manage delivery plans, milestones, risks, dependencies and success measures.

•Gather and align business requirements across multiple stakeholders.

•Measure and report outcomes using qualitative and quantitative data to support evidence-based decision-making.

•Build trusted relationships across Legal & Public Affairs and partner functions.

•Facilitate workshops and working sessions to align stakeholders, build consensus and resolve complex operational challenges.

•Influence managers, senior managers and directors through compelling communication, practical recommendations and clear business cases.

•Act as a liaison across functions to support successful delivery of operational improvements.