Amsterdam
1 day ago
Service Operations Specialist- ServiceNow
Booking.com
Amsterdam
1 day ago
Service Operations Specialist- ServiceNow
Booking.com seeks a Service Operations Specialist to improve IT service delivery by analyzing processes, configuring ServiceNow, and implementing automated workflows. The role requires experience with ITSM/ITOM platforms and strong analytical skills.
RemoteFull-timeEntry LevelServiceNowJira Service Management
Service Operations Specialist- ServiceNow
Booking.com seeks a Service Operations Specialist to improve IT service delivery by analyzing processes, configuring ServiceNow, and implementing automated workflows. The role requires experience with ITSM/ITOM platforms and strong analytical skills.
RemoteFull-timeEntry LevelServiceNow
Salary
Not specified
Core Qualifications
Technical (Must-have)
ServiceNowJira Service ManagementITSMITOMincident managementchange managementproblem managementoperational monitoringprocess documentationstakeholder managementanalytical skillsproblem solvingcommunicationlow-code automationworkflow configuration
Soft Skills
analytical thinkingproblem solvingstakeholder managementfacilitationwritten communicationverbal communicationcollaboration
Preferred Qualifications
Technical (Nice-to-have)
ITILServiceNow certifications
Key Responsibilities
- Analyse service operations processes and workflows to identify optimisation and automation opportunities.
- Document current and future state service processes.
- Design, configure, and implement low-code automated workflows within operational platforms.
- Configure and enhance service platform capabilities including forms, workflow logic, and automated actions.
- Prepare and execute testing activities for new or updated service capabilities.
- Monitor service performance and implemented improvements using dashboards and feedback.
- Support broader service operations activities including ad hoc reporting and service management practices.
Service OperationsServiceNowITSMITOMAutomationProcess ImprovementRemoteFull-timeBooking.comAmsterdam