Senior Business Operations Manager - Central Tech

Salary

Core Qualifications

Preferred Qualifications

Key Responsibilities

• •Design, implement and continuously improve the Core Platforms operating model, including decision forums, governance, meeting rhythms, action tracking and escalation routes.
• •Improve processes, tools and ways of working to make operations simpler, more reliable and more effective for internal partners.
• •Lead the adoption of Booking.com and Central Tech planning processes across the area, including annual planning, quarterly planning, budget and resource discussions, and cross-department dependency planning.
• •Act as the central point of contact for business planning activities and ensure that decisions and commitments made during planning are translated into clear follow-through.
• •Own the preparation and facilitation of business reviews and leadership updates, bringing together progress, performance, risks, dependencies, trade-offs and forward-looking actions.
• •Establish clear OKR, KPI and portfolio tracking, using quantitative and qualitative insights to identify trends, surface risks and recommend action to the Core Platforms Leadership Team.
• •Provide oversight of complex initiatives and portfolios, maintaining a clear view of scope, milestones, ownership, dependencies, risks and decisions.
• •Consolidate progress and performance reporting for the Core Platforms Leadership Team, highlighting risks, trade-offs, dependencies and actions that require attention.
• •Establish governance and follow-through so that initiative owners are clear on their commitments, with blockers and risks escalated early.
• •Translate priorities into clear planning inputs, roadmaps, success measures and execution choices without owning day-to-day initiative delivery.
• •Build effective engagement models across Core Platforms, Central Tech and partner departments so that shared objectives are prioritised, responsibilities are understood and handshakes happen early.
• •Support change adoption by making the case for change clear, explaining what it means for different audiences, and helping teams move from agreement to implementation.
• •Develop trusted relationships across Engineering, Product, Finance, People and other functions, adapting your approach to different stakeholders and levels of seniority.
• •Partner with the Core Platforms Leadership Team to shape the strategic narrative, priorities and medium-term direction of the area.
• •Structure complex and ambiguous problems, connect insights across teams and departments, and turn analysis into practical recommendations.
• •Identify opportunities to improve the effectiveness, scalability and impact of Core Platforms, supported by clear options, trade-offs and business cases where appropriate.
• •Help align Core Platforms priorities with Central Tech and wider Booking.com objectives, making implications for other teams visible and actionable.