9 Apr 2026

Manager People Operations - NL

Booking.com

Amsterdam

9 Apr 2026

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Regional Manager People Operations (NL) role at Booking.com, responsible for leading People Operations strategy and service delivery for the Netherlands headquarters. Requires 5+ years of people leadership experience in HR/People Operations, strong knowledge of Dutch labor law, and experience with HR systems like Workday. This is a full-time hybrid position based in Amsterdam.

HybridFull-timeSeniorPeople OperationsHR Systems

Manager People Operations - NL

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HybridFull-timeSeniorPeople Operations

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid working including flexible working arrangements

Experience Required

5 years

Employment Type

Full-time

Experience Level

5+ years of people leadership experience

Core Qualifications

Technical (Must-have)

People OperationsHR systemsWorkdayServiceNowDutch labor lawHR complianceKPIsSLAsservice metricsprocess improvement

Soft Skills

people leadershipcoachingpeople developmentstakeholder managementcommunicationanalyticalproblem-solvingdata-informed mindsetproject managementchange management

Tools (Must-have)

WorkdayServiceNow

Preferred Qualifications

Technical (Nice-to-have)

Talent Coordinationshared servicesRPO-style environmentsadditional languages

Key Responsibilities

•Define the Netherlands People Operations objectives, priorities, and roadmaps aligned with the wider People Ops and PST strategy
•Translate global frameworks into effective regional execution, tailored to headquarters needs
•Represent People Operations in key regional and cross-functional initiatives
•Own the senior People Operations lead for the Netherlands headquarters population
•Accountable for the team’s accurate, compliant, and timely personnel administration and payroll inputs
•Own service delivery performance, including SLAs, KPIs, quality standards, and compliance
•Drive continuous improvement of People Operations processes to enhance employee experience and operational efficiency
•Accountable for monitoring data integrity and process adherence across People systems (e.g., Workday, ServiceNow)
•Identify operational risks and implement mitigation plans
•Review quarterly business reviews (QBRs), scorecards, and performance insights; challenge and endorse improvement actions
•Ensure successful integration and maturity of Netherlands Ops team as part of the tiering model
•Drive integration of knowledge management within the day to day operations
•Accountable for overall Talent Coordination (TC) performance, service quality, and outcomes
•Define success measures, reporting expectations, and performance governance for TC services
•Make decisions impacting TC service levels, scope, prioritization, or investment
•Own senior stakeholder relationships related to Talent Coordination services
•Act as escalation point for high-risk issues and persistent performance challenges
•Ensure onboarding effectiveness and readiness in partnership with TC, aligned with broader People Operations strategy
•Own prioritization decisions where capacity, risk, or service constraints exist
•Drive the evolution and long-term maturity of the Talent Coordination operating model in alignment with global direction
•Build and maintain strong relationships with senior stakeholders, including but not limited to Payroll, HR Advisory, Legal, and global People teams
•Lead alignment conversations to ensure Netherlands needs are reflected in global process design
•Lead, coach, and develop a team of People Operations Specialists and Senior Specialists
•Conduct regular 1:1s focused on performance, engagement, and development
•Own performance management processes, including bi-annual reviews and ongoing goal tracking
•Allocate work and projects based on team capacity, strengths, and development goals
•Foster a high-performance, service-oriented, and continuously improving team culture
•Own Netherlands capacity planning and workforce forecasting across People Operations and Talent Coordination
•Assess current and future workload trends to ensure appropriate resourcing levels
•Make data-driven recommendations on internal FTE growth, reallocation, or role redesign
•Evaluate and manage Netherlands contingent workforce strategy, including decisions to extend, convert, or roll off contingent workers
•Balance service levels, budget constraints, and operational risk when making resourcing decisions
•Partner with Finance and Global People leadership on headcount planning and budget alignment
•Ensure optimal allocation of resources across peak periods and strategic initiatives
•Ensure regional compliance with Dutch labor law and internal policies
•Oversee implementation and operationalization of company policies and procedures
•Maintain audit readiness and documentation standards
•Partner with key stakeholders such as Legal, Payroll, Comp & Ben on regulatory changes impacting People Operations
•Drive capacity management for Netherlands team and assess con
•Proactively identify opportunities to simplify, standardize, and automate processes
•Lead or contribute to regional and global People Operations improvement initiatives
•Use data and insights to drive operational decisions and resource planning
•Support scaling of People Operations services in line with organizational growth

ManagerPeople OperationsHuman ResourcesHRNetherlandsAmsterdamBooking.comHybridFull-timeSenior

Core Qualifications

Technical (Must-have)

People OperationsHR systemsWorkdayServiceNowDutch labor lawHR complianceKPIsSLAsservice metricsprocess improvement

Soft Skills

people leadershipcoachingpeople developmentstakeholder managementcommunicationanalyticalproblem-solvingdata-informed mindsetproject managementchange management

Tools (Must-have)

WorkdayServiceNow

Key Responsibilities

•Define the Netherlands People Operations objectives, priorities, and roadmaps aligned with the wider People Ops and PST strategy

•Translate global frameworks into effective regional execution, tailored to headquarters needs

•Represent People Operations in key regional and cross-functional initiatives

•Own the senior People Operations lead for the Netherlands headquarters population

•Accountable for the team’s accurate, compliant, and timely personnel administration and payroll inputs

•Own service delivery performance, including SLAs, KPIs, quality standards, and compliance

•Drive continuous improvement of People Operations processes to enhance employee experience and operational efficiency

•Accountable for monitoring data integrity and process adherence across People systems (e.g., Workday, ServiceNow)

•Identify operational risks and implement mitigation plans

•Review quarterly business reviews (QBRs), scorecards, and performance insights; challenge and endorse improvement actions

•Ensure successful integration and maturity of Netherlands Ops team as part of the tiering model

•Drive integration of knowledge management within the day to day operations

•Accountable for overall Talent Coordination (TC) performance, service quality, and outcomes

•Define success measures, reporting expectations, and performance governance for TC services

•Make decisions impacting TC service levels, scope, prioritization, or investment

•Own senior stakeholder relationships related to Talent Coordination services

•Act as escalation point for high-risk issues and persistent performance challenges

•Ensure onboarding effectiveness and readiness in partnership with TC, aligned with broader People Operations strategy

•Own prioritization decisions where capacity, risk, or service constraints exist

•Drive the evolution and long-term maturity of the Talent Coordination operating model in alignment with global direction

•Build and maintain strong relationships with senior stakeholders, including but not limited to Payroll, HR Advisory, Legal, and global People teams

•Lead alignment conversations to ensure Netherlands needs are reflected in global process design

•Lead, coach, and develop a team of People Operations Specialists and Senior Specialists

•Conduct regular 1:1s focused on performance, engagement, and development

•Own performance management processes, including bi-annual reviews and ongoing goal tracking

•Allocate work and projects based on team capacity, strengths, and development goals

•Foster a high-performance, service-oriented, and continuously improving team culture

•Own Netherlands capacity planning and workforce forecasting across People Operations and Talent Coordination

•Assess current and future workload trends to ensure appropriate resourcing levels

•Make data-driven recommendations on internal FTE growth, reallocation, or role redesign

•Evaluate and manage Netherlands contingent workforce strategy, including decisions to extend, convert, or roll off contingent workers

•Balance service levels, budget constraints, and operational risk when making resourcing decisions

•Partner with Finance and Global People leadership on headcount planning and budget alignment

•Ensure optimal allocation of resources across peak periods and strategic initiatives

•Ensure regional compliance with Dutch labor law and internal policies

•Oversee implementation and operationalization of company policies and procedures

•Maintain audit readiness and documentation standards

•Partner with key stakeholders such as Legal, Payroll, Comp & Ben on regulatory changes impacting People Operations

•Drive capacity management for Netherlands team and assess con

•Proactively identify opportunities to simplify, standardize, and automate processes

•Lead or contribute to regional and global People Operations improvement initiatives

•Use data and insights to drive operational decisions and resource planning

•Support scaling of People Operations services in line with organizational growth