2 days ago

Junior Trust & Safety Analyst

Booking.com

Amsterdam

2 days ago

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Booking.com is seeking a Junior Trust & Safety Analyst in Amsterdam to investigate serious trust and safety cases, perform data analysis, and support incident response. The role requires 1–3 years of relevant experience, strong analytical and communication skills, and the ability to handle sensitive matters with discretion.

HybridFull-timeEntry LevelSQLJupyter

Junior Trust & Safety Analyst

Apply

HybridFull-timeEntry LevelSQL

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

Experience Required

3 years

Employment Type

Full-time

Experience Level

Junior: 1–3 years of relevant experience

Core Qualifications

Technical (Must-have)

SQLJupyterGoogle SheetsMicrosoft ExcelGoogle SlidesGoogle DocsData AnalysisRisk ManagementCrisis ManagementPhysical SecurityHuman RightsHealth and SafetySecurity and Safety GovernanceIncident Response

Soft Skills

Decision MakingWritten and Verbal CommunicationPsychological ResilienceTime ManagementPrioritisationSelf-starterHands-onIndependenceDiscretionProfessionalismAccuracyAttention to DetailInterpersonal SkillsAnalytical SkillsEmotional IntelligenceInvestigative SkillsCommercial AttitudeBusiness-driven Mindset

Preferred Qualifications

Technical (Nice-to-have)

Travel Industry KnowledgeData Visualisation

Key Responsibilities

•Execute quantitative and qualitative assessments of trust and safety cases to understand what happened and which mitigating measures are to be taken
•Prioritise and take decisions on mitigation and response based on impact, data and risk
•Ensure all case assessment is documented as per quality and process standards within the case management system
•Identify incidents, execute incident response, provide support to the Incident Lead and contribute to post-incident review activities
•Mitigate immediate trust and safety threats by assessing possible safety incidents and/or performing response actions, including collaboration with other support groups within the wider organisation
•Perform deep-dive exploratory data analysis to uncover hidden patterns and trends within emerging T&S bad actors
•Assist Core and Senior Analysts by translating raw data points into clear, documented analytical findings that help stakeholders understand what and how in regards to T&S trends
•Produce insightful and actionable reports
•Flag opportunities to improve operational workflows, processes and efficiency using data to visualise challenges and potential solutions
•Contribute to driving implementation by working closely with engineering and commercial operations teams
•Contribute to projects aligned to Portfolio/Capability end-of-year objectives on topics such as innovation, operational efficiency, regulatory adherence and portfolio maturity
•Support various stakeholders such as Local Partner Services, Legal & Compliance, Customer Service and Public Relations to advise them on case assessment progress and suggested mitigation actions
•Keep relevant stakeholders up to date and manage their expectations
•Act as a subject matter expert in regards to T&S case handling questions
•Clearly communicate about projects you are working on
•Share knowledge, learnings and good practices with colleagues
•Proactively identify areas for personal and professional growth, seeking out opportunities to enhance skills and performance
•Actively seek feedback and demonstrate the ability to reflect on own behaviour and performance, consistently demonstrating Booking's behavioural values

Trust & SafetySecurityFraudData AnalysisIncident ResponseRisk ManagementTravelAmsterdamJuniorFull-time

Core Qualifications

Technical (Must-have)

Soft Skills

Key Responsibilities

•Execute quantitative and qualitative assessments of trust and safety cases to understand what happened and which mitigating measures are to be taken

•Prioritise and take decisions on mitigation and response based on impact, data and risk

•Ensure all case assessment is documented as per quality and process standards within the case management system

•Identify incidents, execute incident response, provide support to the Incident Lead and contribute to post-incident review activities

•Mitigate immediate trust and safety threats by assessing possible safety incidents and/or performing response actions, including collaboration with other support groups within the wider organisation

•Perform deep-dive exploratory data analysis to uncover hidden patterns and trends within emerging T&S bad actors

•Assist Core and Senior Analysts by translating raw data points into clear, documented analytical findings that help stakeholders understand what and how in regards to T&S trends

•Produce insightful and actionable reports

•Flag opportunities to improve operational workflows, processes and efficiency using data to visualise challenges and potential solutions

•Contribute to driving implementation by working closely with engineering and commercial operations teams

•Contribute to projects aligned to Portfolio/Capability end-of-year objectives on topics such as innovation, operational efficiency, regulatory adherence and portfolio maturity

•Support various stakeholders such as Local Partner Services, Legal & Compliance, Customer Service and Public Relations to advise them on case assessment progress and suggested mitigation actions

•Keep relevant stakeholders up to date and manage their expectations

•Act as a subject matter expert in regards to T&S case handling questions

•Clearly communicate about projects you are working on

•Share knowledge, learnings and good practices with colleagues

•Proactively identify areas for personal and professional growth, seeking out opportunities to enhance skills and performance

•Actively seek feedback and demonstrate the ability to reflect on own behaviour and performance, consistently demonstrating Booking's behavioural values