Global Senior Manager People Operations

Salary

Core Qualifications

Key Responsibilities

• •Installs and gate keeps a best in class service performance management and operations management framework.
• •Ensures Day2Day Execution Excellence and establishes a culture of continuous improvement.
• •Monitors performance of Global People Operations and adapts procedures and organizational structure.
• •Ensures compliance with Booking's policies, standards, and relevant regulations.
• •Steers and optimizes the SSC/COE team.
• •Enables onboarding of remaining Operations activities from HR Advisory and People COEs.
• •Ensures continuous benchmarking internally and externally on KPIs and identifies cost savings.
• •Installs enablers and works with peers for buy-in to allow growth of People Operations.
• •Manages vendors through governance model and KPI framework.
• •Uses data and insights to drive decisions within People Ops team.
• •Provides insights to HR stakeholders for business adoption and process improvements.
• •Ensures Data Quality End2End and engages with data owners.
• •Manages data operations activities for the People Department.
• •Supports continuous enhancement of self-service, automation, and simplification.
• •Manages a global team of 4 Regional Team Leads and indirectly ~60 team members.
• •Ensures development of individuals and acts as Change Leader.
• •Builds network with Global Operations Leads from other companies.
• •Is custodian of E2E service experience to employees.
• •Shows and embeds customer centricity mindset.
• •Serves as member of People Services Management Team.
• •Drives People Services strategy deployment and enriches strategy for People Operations.
• •Works with peers to identify commonalities across process design and technology.
• •Works with People Systems to leverage technology for process automation.
• •Drives transition of services to become more proactive and front-facing.
• •Reshapes Operating Model to support business strategy.
• •Transforms People Operations into proactive and front-facing service partner.
• •Builds strong relationships with HRD/Ms and COE Leads.
• •Aligns with Senior managers and Directors for congruent processes.
• •Agrees upon and delivers against SLAs and KPIs.
• •Encourages listening moments with stakeholders for continuous improvements.
• •Drives People Operations initiatives, projects, and procedures.
• •Represents People Operations in global People initiatives.
• •Plays key role in People Services Experience program.
• •Ensures projects are on track and reported at People Ops level.
• •Grows project management capabilities within the team.
• •Ensures portfolio management is set up and used for capacity management.
• •Acts as functional owner of ServiceNow and Workday.
• •Acts as global functional owner for Employee Life Cycle processes.
• •Supports Change Manager and Functional SMEs with communication and training.
• •Gate keeps quality of ServiceNow and Workday from user perspective.
• •Identifies areas for improvement in operational processes and tooling.
• •Sponsors key projects related to ServiceNow and Workday.
• •Plays pivotal role in communication to all stakeholders.
• •Ensures communication to employees and managers via different media.
• •Acts as front person/ambassador of People Operations and People Services.