Engineering Manager - Loyalty

Salary

Core Qualifications

Key Responsibilities

• •Inspire and develop individuals by helping create personal development plans, leveraging learning resources, and offering stretch opportunities for growth.
• •Manage performance effectively by setting and reviewing clear objectives and KPIs, providing timely feedback, and collaborating closely with HR counterparts when needed.
• •Ensure delivery through ownership by being proactive, collaborating with peers and stakeholders, tracking roadmap progress, and resolving or escalating blockers.
• •Manage team stakeholders by clearly and regularly reporting progress and blockers to ensure transparency and alignment.
• •Support recruitment and planning by participating in headcount planning and involving your team in hiring processes.
• •Coach and mentor colleagues across levels by sharing your experience, knowledge, and approaches to work to improve overall performance.
• •Own systems end to end by monitoring application health and performance, setting and responding to relevant metrics, and guiding junior team members in these practices.
• •Reduce operational risk by applying state-of-the-art tools and practices, maintaining clear documentation, and improving business continuity and the bus factor.
• •Improve system reliability by addressing live production issues within SLA, contributing to root cause analysis, and logging and learning from incidents via postmortems.
• •Build high-quality software by applying relevant development languages, using standard libraries and design patterns, and following testing strategies that ensure security, integrity, and quality.
• •Guide architectural decisions by advising on technical solutions that meet functional and non-functional requirements, and aligning improvements with the wider architectural landscape.
• •Drive continuous improvement by identifying and implementing improvements in processes, systems, and structures, and by applying critical thinking to evaluate and develop ideas.