2 days ago

Change Manager - Data & AI Governance

Booking.com

Amsterdam

2 days ago

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Booking.com is seeking a Change Manager for Data & AI Governance to lead enterprise-wide adoption of data and AI capabilities. The role requires 10+ years of change management experience, including at least 5 years in data governance or tech, and involves driving strategic change, championing data literacy, and engaging senior stakeholders.

AI-enabledHybridFull-timeSeniorChange ManagementData Governance

Change Manager - Data & AI Governance

Apply

AI-enabledHybridFull-timeSeniorChange Management

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

Experience Required

10 years

Employment Type

Full-time

Experience Level

10+ years of experience in change management, with at least 5 years in Data/Data Governance or Tech field

Core Qualifications

Technical (Must-have)

Change ManagementData GovernanceAI GovernanceData LiteracyCommunicationsStakeholder ManagementProgram ManagementRisk ManagementRegulatory ChangeBusiness OperationsData OwnershipData StewardshipChange Portfolio ManagementKPI DefinitionData-Driven Decision Making

Soft Skills

InfluencingCommunicationRelationship BuildingOrganizational SavvinessAnalytical ThinkingProblem SolvingAdaptabilityLeadershipFacilitationCoaching

Key Responsibilities

•Drive Strategic Change: Lead end-to-end change strategies for complex Data & AI transformations, spanning culture, behavior & mindsets, process, technology, tooling, data and policy, ensuring sustained adoption and business value realization.
•Champion Data Literacy: Design and embed enterprise-wide programs that shift how people think about and use data, including interventions that go beyond training to address behaviors and culture at scale.
•Engage & Influence: Develop compelling communication plans from design to rollout. Act as a dedicated Change Business Partner to VP+ sponsors, coaching leaders to tell engaging stories that bring the organization along the journey.
•Measure Impact: Define KPIs and use data-driven insights (both qualitative and quantitative) to track adoption success, adjusting strategies as needed and integrating metrics into broader business outcomes.
•Drive Operational Rigor & Executive Governance: Partner with the PMO to co-create effective team ways of working, provide change management insights for operational/executive boards and identify potential risks into clear narratives that enable senior leaders to make informed decisions, help define the cadence and structure of the executive board, and lead rigorous prioritization exercises that translate complex operational insights into clear narratives that enable senior leaders to make informed decisions.
•Align Programs: Partner with program management functions and business engagement teams to integrate change roadmaps, stakeholder engagement, and end-to-end delivery plans with Booking.com’s key strategic priorities. Identify dependencies, facilitate trade-offs, and establish a sustainable way-of-working across priorities.

Change ManagementData GovernanceAI GovernanceData LiteracyStakeholder ManagementCommunicationsProgram ManagementAmsterdamHybridFull-time

Core Qualifications

Technical (Must-have)

Soft Skills

InfluencingCommunicationRelationship BuildingOrganizational SavvinessAnalytical ThinkingProblem SolvingAdaptabilityLeadershipFacilitationCoaching

Key Responsibilities

•Drive Strategic Change: Lead end-to-end change strategies for complex Data & AI transformations, spanning culture, behavior & mindsets, process, technology, tooling, data and policy, ensuring sustained adoption and business value realization.

•Champion Data Literacy: Design and embed enterprise-wide programs that shift how people think about and use data, including interventions that go beyond training to address behaviors and culture at scale.

•Engage & Influence: Develop compelling communication plans from design to rollout. Act as a dedicated Change Business Partner to VP+ sponsors, coaching leaders to tell engaging stories that bring the organization along the journey.

•Measure Impact: Define KPIs and use data-driven insights (both qualitative and quantitative) to track adoption success, adjusting strategies as needed and integrating metrics into broader business outcomes.

•Drive Operational Rigor & Executive Governance: Partner with the PMO to co-create effective team ways of working, provide change management insights for operational/executive boards and identify potential risks into clear narratives that enable senior leaders to make informed decisions, help define the cadence and structure of the executive board, and lead rigorous prioritization exercises that translate complex operational insights into clear narratives that enable senior leaders to make informed decisions.

•Align Programs: Partner with program management functions and business engagement teams to integrate change roadmaps, stakeholder engagement, and end-to-end delivery plans with Booking.com’s key strategic priorities. Identify dependencies, facilitate trade-offs, and establish a sustainable way-of-working across priorities.