Business Operations Manager - Marketplace
Booking.com
Business Operations Manager - Marketplace
Booking.com seeks a Business Operations Manager to design and own the operating system for its Marketplace department, a 1,500+ person technology organization. The role involves architecting planning cycles, governance, and performance management, requiring 8-12 years of experience in strategic planning at a tech or marketplace company. This is a hybrid role based in Amsterdam, Netherlands.
Business Operations Manager - Marketplace
Booking.com seeks a Business Operations Manager to design and own the operating system for its Marketplace department, a 1,500+ person technology organization. The role involves architecting planning cycles, governance, and performance management, requiring 8-12 years of experience in strategic planning at a tech or marketplace company. This is a hybrid role based in Amsterdam, Netherlands.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Key Responsibilities
- Architect, implement, and maintain repeatable operating models across 1,500 people and 11 Track Groups.
- Design and execute simple processes to increase efficiency and productivity.
- Drive adoption of standardized processes at scale.
- Own preparation, architecture, and facilitation of leadership business reviews (MBRs, QPRs, mid-year reviews).
- Lead end-to-end annual, quarterly, and ad hoc planning processes for a 1,500-person department.
- Manage cross-departmental dependencies with CBO, FP&A, and peer teams.
- Build foundations for structured portfolio management.
- Design and implement performance measurement, reporting, and analysis.
- Serve as central point of contact and trusted partner across VPs, Directors, and cross-functional leadership.
- Lead and develop a team of 5 direct reports.