Amsterdam
2 weeks ago
CX AI Lead
bloomon
Amsterdam
2 weeks ago
CX AI Lead
Bloom & Wild Group is seeking a CX AI Lead to build and ship AI agents for customer operations, focusing on quality assurance, forecasting, reporting, and workforce management. This is a hands-on, 12-month fixed-term, full-time role based in the UK, Netherlands, or Germany, working on-site with the Customer Delight team.
AI-enabledOn-siteFull-timeSeniorAI AgentsAutomation
CX AI Lead
Bloom & Wild Group is seeking a CX AI Lead to build and ship AI agents for customer operations, focusing on quality assurance, forecasting, reporting, and workforce management. This is a hands-on, 12-month fixed-term, full-time role based in the UK, Netherlands, or Germany, working on-site with the Customer Delight team.
AI-enabledOn-siteFull-timeSeniorAI Agents
Salary
Not specified
Core Qualifications
Technical (Must-have)
AI agentsAutomationLow-code platformsGumloopClauden8nMakeZapierRetoolZendeskForecastingWorkforce managementQuality assuranceReportingData analysis
Soft Skills
CommunicationCollaborationProblem-solvingSelf-directionConfidence
Key Responsibilities
- Automate quality scoring against the QA framework
- Build a self-improving forecasting agent for steady-state trading and peaks
- Automate agent-level and functional reporting, including a 'manager bot'
- Close the loop between forecast and schedule in the WFM platform
- Stress-test the AI chatbot with real scenarios pre-launch and as ongoing QA
AICXCustomer OperationsAutomationForecastingWorkforce ManagementQAChatbotLow-codeFixed-term