6 Aug 2026

Customer Support Senior Associate (Dutch or German Speaking)

Bloom & Wild

Amsterdam

6 Aug 2026

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bloomon, part of Bloom & Wild Group, is hiring a Customer Support Senior Associate to support customers across its bloomon and Bloom & Wild brands. The role is Netherlands-based and hybrid, requiring fluent Dutch or German plus English, 3-5+ years of experience in fast-paced customer service environments, and flexibility for evening and weekend shifts.

HybridFull-timeMid LevelCustomer ServiceSlack

Customer Support Senior Associate (Dutch or German Speaking)

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HybridFull-timeMid LevelCustomer Service

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid: team meets in Amsterdam office a couple of times a week; Netherlands-based

Experience Required

5 years

Employment Type

Full-time

Experience Level

3-5+ years working experience in fast paced environments

Core Qualifications

Technical (Must-have)

Customer ServiceSlackAI toolsGeminiGumloopInbox managementProcess improvementCoachingTrainingKPI managementEmail supportChat supportWhatsApp supportPhone support

Soft Skills

EmpathyCommunicationProblem solvingProactivityAdaptabilityCritical thinkingOrganisationSelf-motivationGrowth mindsetCuriosityResourcefulnessFeedback orientation

Preferred Qualifications

Technical (Nice-to-have)

Additional language skills

Key Responsibilities

•Lead intraday management of the inbox and support customers
•Help agents with questions and communicate with colleagues on Slack
•Complete associated admin and operational duties
•Attend company and team meetings and share feedback with colleagues
•Monitor the quality of customer interactions
•Evaluate performance with your manager and work on growth opportunities
•Support complex and escalated tickets
•Review the quality of agents' work with an expert and empathetic approach
•Help the team meet targets and OKRs during peaks and projects
•Drive process improvement and implementation
•Coach and train agents
•Solve email, chats and WhatsApps at high volume across all markets
•Support phone calls in English and German or Dutch
•Work at least one evening shift per week and across weekends

Customer SupportCustomer ServiceDutchGermanEcommerceGiftingHybridAmsterdamSenior AssociateB Corp

Core Qualifications

Technical (Must-have)

Customer ServiceSlackAI toolsGeminiGumloopInbox managementProcess improvementCoachingTrainingKPI managementEmail supportChat supportWhatsApp supportPhone support

Soft Skills

EmpathyCommunicationProblem solvingProactivityAdaptabilityCritical thinkingOrganisationSelf-motivationGrowth mindsetCuriosityResourcefulnessFeedback orientation

Key Responsibilities

•Lead intraday management of the inbox and support customers

•Help agents with questions and communicate with colleagues on Slack

•Complete associated admin and operational duties

•Attend company and team meetings and share feedback with colleagues

•Monitor the quality of customer interactions

•Evaluate performance with your manager and work on growth opportunities

•Support complex and escalated tickets

•Review the quality of agents' work with an expert and empathetic approach

•Help the team meet targets and OKRs during peaks and projects

•Drive process improvement and implementation

•Coach and train agents

•Solve email, chats and WhatsApps at high volume across all markets

•Support phone calls in English and German or Dutch

•Work at least one evening shift per week and across weekends