22 May 2026

Customer Success Manager

AvePoint

The Hague

22 May 2026

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AvePoint is hiring a Customer Success Manager to drive technology adoption and retention for their data security products. The role involves developing success metrics, managing key accounts, and coordinating with sales and support teams. Requires technical consulting experience, strong communication in Dutch and English, and knowledge of Microsoft technologies.

HybridFull-timeSeniorMicrosoft SharePointOffice 365

Customer Success Manager

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HybridFull-timeSeniorMicrosoft SharePoint

Salary

Not specified

Work Location

The Hague, South Holland, Netherlands, NL

Work Model

Hybrid

Employment Type

Full-time

Experience Level

Mid-Senior level

Core Qualifications

Technical (Must-have)

Microsoft SharePointOffice 365Microsoft 365AzureTCP/IPDHCPDNSActive DirectorySMTPGoogle Workspace

Soft Skills

communicationorganizationpresentationproject managementteamworkadaptabilitycustomer relationship management

Preferred Qualifications

Technical (Nice-to-have)

M365 certificationsAzure certificationsAmazon Web Services

Key Responsibilities

•Developing business value assessment program by creating customer success metrics to support product on-boarding, product adoption as well as customer retention and satisfaction goals
•Developing and maintaining long-term relationships with key accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers
•Maintaining customer technical account portfolio to provide technical guidance and recommendation
•Aligning AvePoint’s product line to provide a comprehensive solution that satisfies the customer’s business needs
•Determining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data
•Working closely with account managers to understand the short-term and long-term sales strategies to identify keys areas to drive customer success through product adoption and satisfaction
•Shepherding existing customers through contract renewal cycles and working with sales teams to execute renewals and cross/upsell
•Identifying and understanding a customer’s adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements into the overall customer success strategy
•Pursuing strategy of goal attainment to rectify any hurdles and steer client towards success
•Becoming an expert in the features and benefits of our applications
•Delivering web-based and/or onsite product overviews and training sessions for clients
•Conducting basic technical consultancy with clients regarding AvePoint Products

Customer Success ManagerData SecurityMicrosoft TechnologiesHybridFull-timeThe HagueNetherlandsB2B SaaS

Key Responsibilities

•Developing business value assessment program by creating customer success metrics to support product on-boarding, product adoption as well as customer retention and satisfaction goals

•Developing and maintaining long-term relationships with key accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers

•Maintaining customer technical account portfolio to provide technical guidance and recommendation

•Aligning AvePoint’s product line to provide a comprehensive solution that satisfies the customer’s business needs

•Determining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data

•Working closely with account managers to understand the short-term and long-term sales strategies to identify keys areas to drive customer success through product adoption and satisfaction

•Shepherding existing customers through contract renewal cycles and working with sales teams to execute renewals and cross/upsell

•Identifying and understanding a customer’s adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements into the overall customer success strategy

•Pursuing strategy of goal attainment to rectify any hurdles and steer client towards success

•Becoming an expert in the features and benefits of our applications

•Delivering web-based and/or onsite product overviews and training sessions for clients

•Conducting basic technical consultancy with clients regarding AvePoint Products