Principal Customer Success Manager, Strategic, France
Atlassian
Principal Customer Success Manager, Strategic, France
Atlassian is seeking a Principal Customer Success Manager in the Strategic Segment to help enterprise customers realize value from their Atlassian investment. The role involves building trusted advisor relationships with C-suite executives, driving product adoption, and mitigating churn across a complex SaaS portfolio. Requires fluency in French and English, experience with strategic accounts, and expertise in Jira and Confluence.
Principal Customer Success Manager, Strategic, France
Atlassian is seeking a Principal Customer Success Manager in the Strategic Segment to help enterprise customers realize value from their Atlassian investment. The role involves building trusted advisor relationships with C-suite executives, driving product adoption, and mitigating churn across a complex SaaS portfolio. Requires fluency in French and English, experience with strategic accounts, and expertise in Jira and Confluence.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Key Responsibilities
- Develop a trusted advisor relationship with customers at the C-suite and executive level
- Guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs, and strategic planning sessions
- Maintain an understanding of products and solutions and speak with customers about relevant features
- Engage with customers to unlock early and sustained product adoption and success
- Develop and execute adoption strategies targeting high value accounts
- Mitigate churn through early risk identification, intervention, escalation and mitigation
- Be the Voice of the Customer to provide internal feedback