Amsterdam
1 day ago
Senior Claims Specialist (Dutch Speaker)
Assurant
Amsterdam
1 day ago
Senior Claims Specialist (Dutch Speaker)
Senior Claims Specialist (Dutch Speaker) position at Assurant in Amsterdam, offering hybrid working (2 days office, 3 days home). The role involves handling insurance claims, supporting the team lead, and managing escalations, complaints, and fraud cases. Requires fluent Dutch and good English communication skills.
HybridFull-timeSeniorDutchEnglish
Senior Claims Specialist (Dutch Speaker)
Senior Claims Specialist (Dutch Speaker) position at Assurant in Amsterdam, offering hybrid working (2 days office, 3 days home). The role involves handling insurance claims, supporting the team lead, and managing escalations, complaints, and fraud cases. Requires fluent Dutch and good English communication skills.
HybridFull-timeSeniorDutch
Salary
Not specified
Core Qualifications
Technical (Must-have)
DutchEnglishCommunicationComputer SkillsData EntryCustomer ServiceQuality MonitoringEscalation HandlingFraud InvestigationComplaint HandlingPolicy InterpretationTrainingOnboardingOrganizational SkillsPrioritization
Soft Skills
CommunicationListeningOrganizational SkillsPrioritizationGuidanceFeedback
Key Responsibilities
- Assess and resolve insurance claims.
- Support with administrative activities and email management.
- Support the planning of the team's work schedule.
- Act as a subject matter expert for complex claims and policy interpretation.
- Take ownership of escalated complaints, fraud investigations, and complex cases.
- Conduct quality reviews and provide guidance and feedback to colleagues.
- Assist with the onboarding and training of new starters.
- Work closely with the Team Lead to support daily operations, service levels, quality standards, and continuous improvements.
InsuranceClaimsSeniorDutch SpeakerHybridFull-timeCustomer ServiceFraud InvestigationQuality AssuranceAmsterdam