1 week ago

Senior Strategic Implementation Specialist - EMEA

Ashby

Amsterdam

1 week ago

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Ashby is hiring a Senior Strategic Implementation Specialist in Amsterdam to manage end-to-end implementations for Strategic (predominantly Enterprise) customers. The role requires extensive experience running complex B2B SaaS implementation and onboarding projects, strong technical proficiency, and customer-centric change management skills.

On-siteFull-timeSeniorImplementation & Project ManagementB2B SaaS

Senior Strategic Implementation Specialist - EMEA

Apply

On-siteFull-timeSeniorImplementation & Project Management

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

On-site; remote-first setting with ability to travel <10% for strategic customer engagements

Employment Type

Full-time

Experience Level

Senior

Core Qualifications

Technical (Must-have)

Implementation & Project ManagementB2B SaaSTechnical ProficiencyCustomer CentricityChange ManagementBest Practices & RecommendationsCritical ThinkingSolutions OrientationCross-functional CollaborationData-drivenProcess Improvement

Soft Skills

Clear communicationGreat listenerProblem solverDetail-orientedAdaptableCoachingOwnershipPrincipled thinkingThoughtful communication

Preferred Qualifications

Technical (Nice-to-have)

AshbyATS

Key Responsibilities

•Manage and execute end-to-end implementation of Ashby's solution for new customers
•Develop and execute implementation plans for Strategic (predominantly Enterprise) segment
•Ensure positive customer experience and expedited time to value
•Support customers in getting up and running swiftly with Ashby
•Keep team on track to ensure milestones are met
•Work effectively in a remote-first setting with travel <10% for strategic customer engagements
•Understand customer needs and tailor implementations to meet specific requirements
•Build strong customer relationships through high engagement and communication
•Navigate change management processes and help customers adapt to new systems
•Advise customers on best practices specific to their usage of software
•Proactively address thematic customer opportunities and improve processes
•Partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations

ImplementationProject ManagementB2B SaaSCustomer SuccessEnterpriseEMEAAmsterdamOn-siteSenior

Core Qualifications

Technical (Must-have)

Soft Skills

Clear communicationGreat listenerProblem solverDetail-orientedAdaptableCoachingOwnershipPrincipled thinkingThoughtful communication

Key Responsibilities

•Manage and execute end-to-end implementation of Ashby's solution for new customers

•Develop and execute implementation plans for Strategic (predominantly Enterprise) segment

•Ensure positive customer experience and expedited time to value

•Support customers in getting up and running swiftly with Ashby

•Keep team on track to ensure milestones are met

•Work effectively in a remote-first setting with travel <10% for strategic customer engagements

•Understand customer needs and tailor implementations to meet specific requirements

•Build strong customer relationships through high engagement and communication

•Navigate change management processes and help customers adapt to new systems

•Advise customers on best practices specific to their usage of software

•Proactively address thematic customer opportunities and improve processes

•Partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations