2 weeks ago

Product Support Engineer - EMEA

Ashby

Amsterdam

2 weeks ago

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Ashby is hiring a Support Engineer in Europe to provide technical support, troubleshoot integration issues, and collaborate with engineering. The role requires strong technical background in API integrations and excellent communication skills.

RemoteFull-timeEntry LevelAPI IntegrationsScripting

Product Support Engineer - EMEA

Apply

RemoteFull-timeEntry LevelAPI Integrations

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Remote (given our office is in San Francisco) so we're seeking self-starters!

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

API integrationsscriptingInternet protocolstroubleshooting

Soft Skills

communicationproblem-solvingadaptabilityteam collaborationcustomer-focusedproactivedetail-oriented

Key Responsibilities

•Develop a deep technical understanding of Ashby capabilities and systems to support diagnosis of technical issues and drive timely and effective resolutions for customers.
•Provide comprehensive support regarding investigation of integration issues, API inquiries, and bug reports.
•Leverage in-depth understanding of integration frameworks and related technologies to troubleshoot and resolve complex integration issues.
•Proactively identify patterns in customer challenges to recommend product enhancements and streamline integration processes.
•Provide exceptional customer service, ensuring clients feel supported and valued.
•Work closely with the Ashby Engineering team to escalate issues, share insights, and contribute to continuous improvement of products.
•Create and maintain detailed documentation of support processes, common issues, and solutions to enhance the knowledge base.
•Gather, analyze, and relay customer feedback to the engineering team to inform product development and enhancements.
•Share expanding knowledge with the rest of the Support Team to assist with creating holistic understanding of the platform.

Support EngineerTechnical SupportAPI IntegrationsCustomer SuccessRemoteEMEASoftware DevelopmentInformation TechnologyFull-time

Key Responsibilities

•Develop a deep technical understanding of Ashby capabilities and systems to support diagnosis of technical issues and drive timely and effective resolutions for customers.

•Provide comprehensive support regarding investigation of integration issues, API inquiries, and bug reports.

•Leverage in-depth understanding of integration frameworks and related technologies to troubleshoot and resolve complex integration issues.

•Proactively identify patterns in customer challenges to recommend product enhancements and streamline integration processes.

•Provide exceptional customer service, ensuring clients feel supported and valued.

•Work closely with the Ashby Engineering team to escalate issues, share insights, and contribute to continuous improvement of products.

•Create and maintain detailed documentation of support processes, common issues, and solutions to enhance the knowledge base.

•Gather, analyze, and relay customer feedback to the engineering team to inform product development and enhancements.

•Share expanding knowledge with the rest of the Support Team to assist with creating holistic understanding of the platform.