2 days ago

Mid-Market Customer Success Manager - EMEA

Ashby

Amsterdam

2 days ago

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Ashby is hiring a Mid-Market Customer Success Manager for EMEA, based in Amsterdam with a hybrid work model. The role focuses on implementing, training, and driving adoption of Ashby's recruiting software across a book of ~60 mid-market customers, requiring at least two years of B2B SaaS customer success experience.

HybridFull-timeEntry LevelB2B SaaSCustomer Success

Mid-Market Customer Success Manager - EMEA

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HybridFull-timeEntry LevelB2B SaaS

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid

Experience Required

2 years

Employment Type

Full-time

Experience Level

At least two years of customer success experience in B2B SaaS

Core Qualifications

Technical (Must-have)

B2B SaaSCustomer SuccessCRMData WorkflowsProduct AdoptionImplementation ManagementStakeholder ManagementRenewalsProcess Improvement

Soft Skills

Clear CommunicationActive ListeningPrioritizationDetail OrientedTeachingCuriosityAdaptabilityTime ManagementFast-Paced ExecutionData-Driven

Preferred Qualifications

Technical (Nice-to-have)

RecruitingHiring ManagementInterviewing

Key Responsibilities

•Implement, train, and support the adoption of Ashby with customers across the EMEA region
•Manage four to eight week implementations while delivering value through the customer journey
•Manage a book of ~60 mid-market customers exceeding $1.5M in total ARR
•Develop relationships across a broad set of stakeholders to drive adoption and retention
•Work closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations
•Become a product and domain expert to enable customers to make the best use of Ashby
•Create 'Ah ha!' moments by tailoring training and product walkthroughs to customer challenges
•Provide the voice of the customer to internal stakeholders to inform the product roadmap
•Craft repeatable processes to help the go-to-market team scale
•Maintain real-time CRM updates and send crisp follow-up emails

Customer SuccessB2B SaaSMid-MarketEMEAHybridAmsterdamRecruiting SoftwareFull-time

Core Qualifications

Technical (Must-have)

B2B SaaSCustomer SuccessCRMData WorkflowsProduct AdoptionImplementation ManagementStakeholder ManagementRenewalsProcess Improvement

Soft Skills

Clear CommunicationActive ListeningPrioritizationDetail OrientedTeachingCuriosityAdaptabilityTime ManagementFast-Paced ExecutionData-Driven

Key Responsibilities

•Implement, train, and support the adoption of Ashby with customers across the EMEA region

•Manage four to eight week implementations while delivering value through the customer journey

•Manage a book of ~60 mid-market customers exceeding $1.5M in total ARR

•Develop relationships across a broad set of stakeholders to drive adoption and retention

•Work closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations

•Become a product and domain expert to enable customers to make the best use of Ashby

•Create 'Ah ha!' moments by tailoring training and product walkthroughs to customer challenges

•Provide the voice of the customer to internal stakeholders to inform the product roadmap

•Craft repeatable processes to help the go-to-market team scale

•Maintain real-time CRM updates and send crisp follow-up emails