Duiven
4 weeks ago
Spanish Cx Team Lead
arcavindi
Duiven
4 weeks ago
Spanish Cx Team Lead
Team Leader – Spanish Speaking needed to lead a team of support agents in Duiven, Netherlands. The role involves managing team performance, coaching colleagues, resolving escalated queries, and driving continuous improvement. Requires 1+ year of leadership experience and fluency in Spanish.
On-siteFull-timeMid Level
Spanish Cx Team Lead
Team Leader – Spanish Speaking needed to lead a team of support agents in Duiven, Netherlands. The role involves managing team performance, coaching colleagues, resolving escalated queries, and driving continuous improvement. Requires 1+ year of leadership experience and fluency in Spanish.
On-siteFull-timeMid Level
Salary
Not specified
Core Qualifications
Soft Skills
leadershipcoachingmentoringcommunicationcustomer serviceproblem solvingattention to detailresilienceadaptabilityteamwork
Preferred Qualifications
Technical (Nice-to-have)
CRM systems
Key Responsibilities
- Lead, motivate, and coach a team of Italian and Spanish-speaking support agents.
- Manage team performance, SLAs, KPIs, and adherence to policies.
- Oversee scheduling, workloads, and team workstreams.
- Handle complex or escalated customer interactions efficiently.
- Support recruitment, onboarding, and development of new team members.
- Collaborate with internal teams to ensure smooth handovers and aligned customer support.
- Promote team engagement, wellbeing, and continuous improvement initiatives.
Team LeadSpanishCustomer ExperienceCustomer ServiceSupportFull-timeOn-siteNetherlands