Duiven
3 weeks ago
German Cx Team Lead
arcavindi
Duiven
3 weeks ago
German Cx Team Lead
Lead a German-speaking customer experience team in Duiven, Netherlands, with a focus on coaching, performance management, and resolving escalated queries. Requires fluency in German, 1+ year leadership experience, and strong customer service skills. Salary €40-43k/year full-time on-site.
On-siteFull-timeLead
German Cx Team Lead
Lead a German-speaking customer experience team in Duiven, Netherlands, with a focus on coaching, performance management, and resolving escalated queries. Requires fluency in German, 1+ year leadership experience, and strong customer service skills. Salary €40-43k/year full-time on-site.
On-siteFull-timeLead
Salary
Not specified
Core Qualifications
Soft Skills
leadershipcoachingmentoringcustomer servicecommunicationproblem solvingadaptabilityresilienceattention to detailteamwork
Preferred Qualifications
Technical (Nice-to-have)
CRM systems
Key Responsibilities
- Lead a multi-lingual team to deliver exceptional customer service across all channels.
- Resolve escalated complaints and complex queries effectively and empathetically.
- Ensure team meets and exceeds KPIs for quality, efficiency, and customer satisfaction.
- Collaborate with internal stakeholders to achieve business objectives and ensure a seamless customer journey.
- Develop, coach, and support team members to reach their full potential.
- Lead, motivate, and coach a team of Italian and German-speaking support agents.
- Manage team performance, SLAs, KPIs, and adherence to policies.
- Oversee scheduling, workloads, and team workstreams.
- Support recruitment, onboarding, and development of new team members.
- Promote team engagement, wellbeing, and continuous improvement initiatives.
Team LeadCustomer ExperienceGermanOn-siteDuivenFull-timeLeadership