Duiven
1 day ago
French Cx Team Lead
arcavindi
Duiven
1 day ago
French Cx Team Lead
Vintage Trading Limited seeks a French-speaking Team Leader to lead support agents in Duiven, Netherlands. The role involves managing team performance, coaching, resolving escalated queries, and driving continuous improvement. Requires fluency in French and 1+ year of leadership experience.
RemoteFull-timeEntry LevelFrenchLeadership
French Cx Team Lead
Vintage Trading Limited seeks a French-speaking Team Leader to lead support agents in Duiven, Netherlands. The role involves managing team performance, coaching, resolving escalated queries, and driving continuous improvement. Requires fluency in French and 1+ year of leadership experience.
RemoteFull-timeEntry LevelFrench
Salary
Not specified
Core Qualifications
Technical (Must-have)
FrenchLeadershipCustomer ServiceCoachingMentoringKPI ManagementSLA ManagementCRMData-drivenAttention to DetailResilienceAdaptabilityTechnology SkillsHR Policies
Soft Skills
CommunicationTeamworkProblem SolvingEmpathyPositive Attitude
Preferred Qualifications
Technical (Nice-to-have)
Sales-driven supportInbound and Outbound Operations
Key Responsibilities
- Lead a multilingual team to deliver exceptional customer service across all channels.
- Resolve escalated complaints and complex queries effectively and empathetically.
- Ensure team meets and exceeds KPIs for quality, efficiency, and customer satisfaction.
- Collaborate with internal stakeholders to achieve business objectives and ensure a seamless customer journey.
- Develop, coach, and support team members to reach their full potential.
- Lead, motivate, and coach a team of Italian and French-speaking support agents.
- Manage team performance, SLAs, KPIs, and adherence to policies.
- Oversee scheduling, workloads, and team workstreams.
- Handle complex or escalated customer interactions efficiently.
- Support recruitment, onboarding, and development of new team members.
- Collaborate with internal teams to ensure smooth handovers and aligned customer support.
- Promote team engagement, wellbeing, and continuous improvement initiatives.
Team LeadCustomer ExperienceFrench SpeakingRemoteFull-timeDuivenNetherlandsSupportLeadership