Duiven
2 weeks ago
Dutch Cx Team Lead
arcavindi
Duiven
2 weeks ago
Dutch Cx Team Lead
Team Leader for Dutch-speaking customer support team in Duiven, Netherlands. Leads and develops support agents, handles escalations, and drives performance. Requires fluency in Dutch and 1+ year leadership experience.
On-siteFull-timeEntry LevelCRM Systems
Dutch Cx Team Lead
Team Leader for Dutch-speaking customer support team in Duiven, Netherlands. Leads and develops support agents, handles escalations, and drives performance. Requires fluency in Dutch and 1+ year leadership experience.
On-siteFull-timeEntry LevelCRM Systems
Salary
Not specified
Core Qualifications
Soft Skills
coachingmentoringcommunicationproblem solvingresilienceadaptabilityattention to detailteam leadershipcustomer service focusdata driven
Tools (Must-have)
CRM systems
Key Responsibilities
- Lead and develop a team of support agents
- Manage team performance, SLAs, KPIs, and adherence to policies
- Resolve escalated complaints and complex queries
- Coach and mentor team members
- Oversee scheduling, workloads, and team workstreams
- Collaborate with internal stakeholders
- Support recruitment, onboarding, and development of new team members
- Promote team engagement, wellbeing, and continuous improvement
Team LeadCustomer ExperienceDutchOn-siteDuivenFull-timeSupport