Customer Experience Agent - Swedish Speaking (CEC)
arcavindi
Customer Experience Agent - Swedish Speaking (CEC)
Arcavindi is seeking a Swedish-speaking Customer Experience Agent for a hybrid role based in Amsterdam. You will handle customer inquiries across multiple channels, resolve complaints, and support buying processes.
HybridFull-timeEntry LevelCRM Systems
Customer Experience Agent - Swedish Speaking (CEC)
Arcavindi is seeking a Swedish-speaking Customer Experience Agent for a hybrid role based in Amsterdam. You will handle customer inquiries across multiple channels, resolve complaints, and support buying processes.
HybridFull-timeEntry LevelCRM Systems
Salary
Not specified
Core Qualifications
Soft Skills
communicationempathyproblem-solvingresilienceteamworkadaptabilityproactive
Tools (Must-have)
CRM systems
Key Responsibilities
- Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.
- Handle outbound calls, including welcomes, collections, and customer updates.
- Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.
- Support the buying process, overcoming objections and helping customers feel confident.
- Accurately record interactions, maintain systems, and complete admin tasks.
- Liaise with internal teams to deliver smooth handovers and joined-up customer care.
- Contribute to continuous improvement by suggesting ways to refine processes.
Customer ExperienceSwedish SpeakingAmsterdamHybridFull-timeCustomer ServiceComplaint HandlingScale-up