Customer Experience Agent - French Speaking (CEC)
arcavindi
Customer Experience Agent - French Speaking (CEC)
Arcavindi seeks a French-speaking Customer Experience Agent for a hybrid role in Duiven, Netherlands. The position combines customer service, complaint handling, and buying support across multiple channels. The ideal candidate has proven experience in customer service or sales, strong communication skills, and a team-oriented mindset.
Customer Experience Agent - French Speaking (CEC)
Arcavindi seeks a French-speaking Customer Experience Agent for a hybrid role in Duiven, Netherlands. The position combines customer service, complaint handling, and buying support across multiple channels. The ideal candidate has proven experience in customer service or sales, strong communication skills, and a team-oriented mindset.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Tools (Must-have)
Key Responsibilities
- Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media
- Handle outbound calls, including welcomes, collections, and customer updates
- Manage complaints by investigating issues, resolving them promptly, and keeping customers informed
- Support the buying process, overcoming objections and helping customers feel confident
- Accurately record interactions, maintain systems, and complete admin tasks
- Liaise with internal teams to deliver smooth handovers and joined-up customer care
- Contribute to continuous improvement by suggesting ways to refine processes