Customer Experience Agent - Finnish Speaking (CEC)
arcavindi
Customer Experience Agent - Finnish Speaking (CEC)
Arcavindi is seeking a Finnish-speaking Customer Experience Agent for a hybrid role in Amsterdam. You'll handle customer queries across multiple channels, resolve complaints, support sales processes, and contribute to team goals. Requires proven customer service experience and strong communication skills.
HybridFull-timeMid LevelCRM SystemsDigital Communication Platforms
Customer Experience Agent - Finnish Speaking (CEC)
Arcavindi is seeking a Finnish-speaking Customer Experience Agent for a hybrid role in Amsterdam. You'll handle customer queries across multiple channels, resolve complaints, support sales processes, and contribute to team goals. Requires proven customer service experience and strong communication skills.
HybridFull-timeMid LevelCRM Systems
Salary
Not specified
Core Qualifications
Soft Skills
communicationempathyproblem-solvingresilienceobjection handlingtime managementteamworkadaptability
Tools (Must-have)
CRM systemsdigital communication platforms
Key Responsibilities
- Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.
- Handle outbound calls, including welcomes, collections, and customer updates.
- Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.
- Support the buying process, overcoming objections and helping customers feel confident.
- Accurately record interactions, maintain systems, and complete admin tasks.
- Liaise with internal teams to deliver smooth handovers and joined-up customer care.
- Contribute to continuous improvement by suggesting ways to refine processes.
Customer ExperienceFinnish SpeakingHybridAmsterdamE-commerceCustomer ServiceFull-time