3 weeks ago

Customer Success Manager — Enterprise & Resellers (German speaking)

Aquablu

Amsterdam

3 weeks ago

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Aquablu, a fast-growing smart hydration company, is seeking a German-speaking Customer Success Manager to own enterprise and reseller accounts end to end. The role involves managing complex multi-site accounts, building the reseller motion, and driving retention and expansion, requiring 5+ years of experience and fluency in German and English.

On-siteFull-timeMid LevelCustomer SuccessAccount Management

Customer Success Manager — Enterprise & Resellers (German speaking)

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On-siteFull-timeMid LevelCustomer Success

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

On-site

Experience Required

5 years

Employment Type

Full-time

Experience Level

5+ years in Customer Success, account management, or partner management

Core Qualifications

Technical (Must-have)

Customer SuccessAccount ManagementPartner ManagementGermanEnglishHubSpotAsanaShopifyAURA

Soft Skills

Problem-solvingOwnershipStructuredCommunicationLeadership

Preferred Qualifications

Technical (Nice-to-have)

DutchFrench

Key Responsibilities

•Own the full lifecycle of complex, multi-site enterprise accounts, often international, with many stakeholders, one relationship to keep healthy
•Coordinate from contract signature to installation
•Build and run the reseller motion. Onboard resellers, co-run quarterly reviews, and untangle the commercial and operational complexity that comes with multi-country deals
•Drive retention and expansion through renewals, Pay-Per-Drink conversion, and upsell, anchored in real value rather than pressure
•Lead, don't execute. You set direction on your accounts. Our Customer Experience team runs onboarding and installation delivery, and our service coordination lead owns SLA performance across partners. You pull them in and hold the thread.
•Turn what you learn into process. Playbooks, clear handover points, and a documented way of serving complex accounts that outlasts any single deal
•Work across Sales, Operations, Finance, and Product so the customer feels one Aquablu, not a relay of handoffs

Customer SuccessEnterpriseResellersGerman speakingFood & BeveragesSalesFull-timeOn-siteAmsterdam

Key Responsibilities

•Own the full lifecycle of complex, multi-site enterprise accounts, often international, with many stakeholders, one relationship to keep healthy

•Coordinate from contract signature to installation

•Build and run the reseller motion. Onboard resellers, co-run quarterly reviews, and untangle the commercial and operational complexity that comes with multi-country deals

•Drive retention and expansion through renewals, Pay-Per-Drink conversion, and upsell, anchored in real value rather than pressure

•Lead, don't execute. You set direction on your accounts. Our Customer Experience team runs onboarding and installation delivery, and our service coordination lead owns SLA performance across partners. You pull them in and hold the thread.

•Turn what you learn into process. Playbooks, clear handover points, and a documented way of serving complex accounts that outlasts any single deal

•Work across Sales, Operations, Finance, and Product so the customer feels one Aquablu, not a relay of handoffs