2 days ago

Selling Partner Support Associate — Korean Speaker, Selling Partner Support

Amazon

Middelburg

2 days ago

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Amazon is seeking a Selling Partner Support Associate fluent in Korean and English to serve as the primary contact for Selling Partners. The role involves resolving complex queries via phone, chat, and email in a dynamic contact center environment, requiring strong customer centricity and critical thinking. This is a full-time hybrid position based in Middelburg, Zeeland, Netherlands.

HybridFull-timeEntry LevelWindowsMicrosoft Word

Selling Partner Support Associate — Korean Speaker, Selling Partner Support

Apply

HybridFull-timeEntry LevelWindows

Salary

Not specified

Work Location

Middelburg, Zeeland, Netherlands, NL

Work Model

Hybrid

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

WindowsMicrosoft WordMicrosoft OutlookMicrosoft Excel

Soft Skills

Critical thinkingDecision-makingEmpathyActive listeningRapport buildingWritten communicationVerbal communicationConfidentialityData securityLogical reasoningData interpretationTeamworkContinuous improvementAdaptability

Preferred Qualifications

Technical (Nice-to-have)

E-commerceRetailTyping

Key Responsibilities

•Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills
•Provide exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building
•Navigate multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively
•Demonstrate effective, clear and professional written and oral communication
•Consistently deliver on Selling Partner experience and efficiency (quality/productivity) goals
•Maintain excellent levels of confidentiality and data security standards
•Adhere to company policies, code of conduct and a commitment to exceptional Selling Partner service
•Actively seek solutions through logical reasoning and data interpretation independently
•Foster a positive and cooperative team environment
•Demonstrate enthusiasm for learning and commitment to continuous improvement

Customer ServiceB2B SupportKoreanEnglishE-commerceContact CenterHybridFull-time

Core Qualifications

Technical (Must-have)

WindowsMicrosoft WordMicrosoft OutlookMicrosoft Excel

Soft Skills

Key Responsibilities

•Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills

•Provide exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building

•Navigate multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively

•Demonstrate effective, clear and professional written and oral communication

•Consistently deliver on Selling Partner experience and efficiency (quality/productivity) goals

•Maintain excellent levels of confidentiality and data security standards

•Adhere to company policies, code of conduct and a commitment to exceptional Selling Partner service

•Actively seek solutions through logical reasoning and data interpretation independently

•Foster a positive and cooperative team environment

•Demonstrate enthusiasm for learning and commitment to continuous improvement