Amsterdam
6 days ago
Manager, Customer Solutions Management, AWS Europe North
Amazon Web Services (AWS)
Amsterdam
6 days ago
Manager, Customer Solutions Management, AWS Europe North
This role leads a team of Customer Solutions Managers in Benelux, focusing on AI and cloud adoption. The Manager will coach the team, drive customer outcomes, and improve operational mechanisms. Requires 10+ years in technology roles with 5+ years of people management and customer-facing experience.
AIOn-siteFull-timeDirectorTechnical Program ManagementConsulting
Manager, Customer Solutions Management, AWS Europe North
This role leads a team of Customer Solutions Managers in Benelux, focusing on AI and cloud adoption. The Manager will coach the team, drive customer outcomes, and improve operational mechanisms. Requires 10+ years in technology roles with 5+ years of people management and customer-facing experience.
AIOn-siteFull-timeDirectorTechnical Program Management
Salary
Not specified
Core Qualifications
Technical (Must-have)
Technical Program ManagementConsultingSolutions ArchitectureCustomer SuccessCloud ArchitectureAI/MLDataNetworkingSecurityPeople ManagementStrategic DirectionOperational ExcellenceProcess ImprovementExecutive Relationship ManagementDutch
Soft Skills
LeadershipCoachingAmbiguity ManagementInclusivityCollaboration
Preferred Qualifications
Technical (Nice-to-have)
AWS Certified Solutions ArchitectAWS Certified AI Practitioner
Key Responsibilities
- Lead, coach, and develop a team of CSMs in Benelux
- Set expectations and provide regular feedback for team growth
- Own hiring, onboarding, and training pipeline
- Create inclusive, high-performance team culture
- Partner with Europe North CSM Leader on strategy and planning
- Engage directly with customers to drive results and resolve challenges
- Build executive-level relationships with customer stakeholders
- Provide prescriptive guidance on AWS best practices
- Ensure team delivers measurable customer outcomes
- Design and implement scalable mechanisms for efficiency
- Use data to inform resourcing decisions and identify gaps
- Collaborate with Benelux leadership and global teams
- Contribute to Europe North goal attainment on revenue and AI adoption
AWSCloudAICustomer SolutionsManagementBeneluxEurope NorthLeadershipTechnical Program ManagementSenior