Customer Success Manager
Altura
Customer Success Manager
Altura, an ambitious SaaS startup, is seeking a Customer Success Manager to build and maintain relationships with enterprise customers, drive growth, and ensure successful adoption of its bid management platform. The role involves onboarding, account growth, and collaboration with cross-functional teams in a hybrid setting. Requires 2+ years of experience, Dutch and English fluency, and a results-driven mindset.
Customer Success Manager
Altura, an ambitious SaaS startup, is seeking a Customer Success Manager to build and maintain relationships with enterprise customers, drive growth, and ensure successful adoption of its bid management platform. The role involves onboarding, account growth, and collaboration with cross-functional teams in a hybrid setting. Requires 2+ years of experience, Dutch and English fluency, and a results-driven mindset.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Key Responsibilities
- Build and maintain strong relationships with enterprise customers, acting as the main point of contact after the sales handover.
- Conduct detailed analyses to understand customer goals and tailor solutions to their specific needs.
- Provision new customers with an account, help customize the platform to their data and workflows, and train end users.
- Identify upsell opportunities and collaborate with Sales and Product teams to drive revenue growth within existing accounts.
- Promote customer satisfaction through proactive support and problem-solving, focusing on maximising customer value and success.
- Experiment, use AI tools, and work closely with Customer Success and Sales teams to improve processes and prepare for scale.
- Develop deep knowledge of products and stay up to date with improvements to communicate value effectively.
- Serve as a bridge for customer feedback and share insights with the product development team to drive continuous improvement.