5 days ago

Growth Account Manager (NL)

Airwallex

Amsterdam

5 days ago

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Airwallex is seeking a Growth Account Manager (NL) to join its EMEA Growth team in Amsterdam, focusing on driving growth and retention of SME customers through upselling, cross-selling, and building multi-stakeholder relationships. The role requires 3+ years of account management experience, strong communication skills in English, and a proactive, self-starting attitude. The position is remote and full-time, with a compensation range of €54K - €88K.

AI-enabledRemoteFull-timeMid LevelAccount ManagementCustomer Success

Growth Account Manager (NL)

Apply

AI-enabledRemoteFull-timeMid LevelAccount Management

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Remote

Experience Required

3 years

Employment Type

Full-time

Experience Level

3+ years’ experience in account management, account executive or CSM role

Core Qualifications

Technical (Must-have)

Account ManagementCustomer SuccessUpsellingCross-sellingCommunicationKPI TrackingProduct AdoptionCustomer LoyaltySalesforceZendeskClaudeChatGPTLookerOutreach

Soft Skills

ProactiveSelf-starterIndependentCollaborativeCuriosityHumbleSharp ThinkingGood JudgmentSpeed and Rigor

Preferred Qualifications

Technical (Nice-to-have)

FintechGermanSpanish

Key Responsibilities

•Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives to identify new revenue opportunities and drive customer growth.
•Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way and identify potential churning customers and potential interventions.
•Educate and drive engagement of our Growth portfolio to use the full range of Airwallex products through lifecycle marketing campaigns, ideating and co-creating potential triggers and offers with marketing and strategy support.
•Advocate for your customer and represent their voice inside of Airwallex.
•Leverage insights from customer support interactions and product usage data to proactively identify opportunities for upselling and cross-selling Airwallex products and features.
•Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams.

Growth Account ManagerFinancial ServicesSalesBusiness DevelopmentRemoteFull-timeAccount ManagementCustomer SuccessFintechEMEA

Key Responsibilities

•Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives to identify new revenue opportunities and drive customer growth.

•Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way and identify potential churning customers and potential interventions.

•Educate and drive engagement of our Growth portfolio to use the full range of Airwallex products through lifecycle marketing campaigns, ideating and co-creating potential triggers and offers with marketing and strategy support.

•Advocate for your customer and represent their voice inside of Airwallex.

•Leverage insights from customer support interactions and product usage data to proactively identify opportunities for upselling and cross-selling Airwallex products and features.

•Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams.