1 day ago

Account Manager, SME & Growth (French-speaking)

Airwallex

Amsterdam

1 day ago

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Airwallex is seeking a French-speaking Account Manager for its EMEA Growth team in Amsterdam. The role focuses on driving growth and retention of SME customers through upselling, cross-selling, and building multi-stakeholder relationships. Requires 3+ years of account management experience, fluency in French and English, and a proactive, data-driven approach.

RemoteFull-timeMid LevelAccount ManagementUpselling

Account Manager, SME & Growth (French-speaking)

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RemoteFull-timeMid LevelAccount Management

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Remote

Experience Required

3 years

Employment Type

Full-time

Experience Level

3+ years in account management, account executive or CSM role

Core Qualifications

Technical (Must-have)

Account ManagementUpsellingCross-sellingCustomer Relationship ManagementSalesCommunicationFrenchEnglishData AnalysisProduct AdoptionKPI ManagementCustomer RetentionStakeholder ManagementSelf-starterPrioritization

Soft Skills

ProactiveSelf-starterIndependentCollaborativeCuriousHumbleSharp thinkingGood judgmentSpeed and rigorAI-driven

Preferred Qualifications

Technical (Nice-to-have)

SalesforceZendeskClaudeChatGPTLookerOutreachFintech

Key Responsibilities

•Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives to identify new revenue opportunities and drive customer growth.
•Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way and identify potential churning customers and potential interventions.
•Educate and drive engagement of our Growth portfolio to use the full range of Airwallex products through lifecycle marketing campaigns, ideating and co-creating potential triggers and offers with marketing and strategy support.
•Advocate for your customer and represent their voice inside of Airwallex.
•Leverage insights from customer support interactions and product usage data to proactively identify opportunities for upselling and cross-selling Airwallex products and features.
•Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams.

Account ManagerSMEGrowthFinancial ServicesSalesBusiness DevelopmentRemoteFrench-speakingFintechAmsterdam

Core Qualifications

Technical (Must-have)

Soft Skills

ProactiveSelf-starterIndependentCollaborativeCuriousHumbleSharp thinkingGood judgmentSpeed and rigorAI-driven

Key Responsibilities

•Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives to identify new revenue opportunities and drive customer growth.

•Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way and identify potential churning customers and potential interventions.

•Educate and drive engagement of our Growth portfolio to use the full range of Airwallex products through lifecycle marketing campaigns, ideating and co-creating potential triggers and offers with marketing and strategy support.

•Advocate for your customer and represent their voice inside of Airwallex.

•Leverage insights from customer support interactions and product usage data to proactively identify opportunities for upselling and cross-selling Airwallex products and features.

•Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams.