20 Apr 2026

[ITO] (Infra) Senior Project Manager - Tools & Technology (Bangkok-based, relocation provided)

Agoda

Amsterdam

20 Apr 2026

Apply

Senior Project Manager role in the CEG Tech - Tools & Technology team at Agoda, focusing on delivering technical initiatives for contact centers. Requires 3+ years experience with contact center tools, data-driven mindset, and strong project management skills. Based in Bangkok with relocation provided, open to other Agoda entity locations.

On-siteFull-timeSeniorContact CenterData Aggregation

[ITO] (Infra) Senior Project Manager - Tools & Technology (Bangkok-based, relocation provided)

Apply

On-siteFull-timeSeniorContact Center

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

On-site

Experience Required

3 years

Employment Type

Full-time

Experience Level

Senior Project Manager

Core Qualifications

Technical (Must-have)

contact centerdata aggregationanalyticsprogram managementtechnical fluencystakeholder managementcommunicationplanningrisk controladaptability

Soft Skills

data drivenanalytical mindsetexcellent verbal and written Englishpositive open attitudegrowth mindsetcomfortable with MVP concepts and UATthrives in fast paced environmentcan reprioritize quicklyseamlessly resume work on deprioritized items

Tools (Must-have)

AvayaGenesysVerintAmazon ConnectJiraConfluenceroad mapping toolsdashboarding/analytics platforms

Preferred Qualifications

Technical (Nice-to-have)

contact center analyticsworkforce management reporting toolsworkforce optimization platformsexperiment designA/B testing frameworks

Key Responsibilities

•Drive end-to-end delivery of key technical initiatives that support the Customer Experience Group and Agoda’s broader goals.
•Translate operational needs into technical requirements and lead implementations with an operational lens.
•Partner with a broad and diverse set of stakeholders, including IT, Product, Legal, Business teams, Marketing, and Finance.
•Analyze business problems, develop testable hypotheses, and run data backed experiments to validate solutions.
•Lead operational flow analysis to identify process improvements and support product changes.
•Track outcomes and KPIs, identify risks and issues, report to management, and propose actionable remediation plans.

Senior Project ManagerInfrastructureTools & TechnologyContact CenterData DrivenProject ManagementTechnical ImplementationAgodaTravel TechnologyFull-time

Core Qualifications

Technical (Must-have)

contact centerdata aggregationanalyticsprogram managementtechnical fluencystakeholder managementcommunicationplanningrisk controladaptability

Soft Skills

Tools (Must-have)

AvayaGenesysVerintAmazon ConnectJiraConfluenceroad mapping toolsdashboarding/analytics platforms

Key Responsibilities

•Drive end-to-end delivery of key technical initiatives that support the Customer Experience Group and Agoda’s broader goals.

•Translate operational needs into technical requirements and lead implementations with an operational lens.

•Partner with a broad and diverse set of stakeholders, including IT, Product, Legal, Business teams, Marketing, and Finance.

•Analyze business problems, develop testable hypotheses, and run data backed experiments to validate solutions.

•Lead operational flow analysis to identify process improvements and support product changes.

•Track outcomes and KPIs, identify risks and issues, report to management, and propose actionable remediation plans.